Summary

 

This page tells you the different ways that you can contact Environmental Health.

 

Our Contact Details

 

If you have any enquiry about an Environmental Health matter or your are experiencing a problem that might be related to Environmental Health here are the ways you can contact us:-

 

Telephone

Leicester (0116) 257 2601

Leicester (0116) 257 2669

 

Either of these numbers should put you through to our administration office where you can give the details of your enquiry in confidence.

 

At this stage your call may be transferred to someone else who is most able to deal with your enquiry or request for help.

 

Fax

Leicester (0116) 288 7828

 

Post - Write to

 

The Head of Environmental Health

Oadby and Wigston Borough Council

Council Offices

Station Road

Wigston

Leicestershire

LE18 2DR

 

E-mail: Environment Health|

 

When you contact us we may record details of your call on our database. There are several reasons why we do this -

 

• To keep an accurate record of types and numbers of enquiries.  This helps us to plan future services in response to what you request.
• To make sure your request does not go astray.
• To make sure your request is dealt with quickly and in accordance with our service standards.

 

If you wish to remain anonymous, we will respect this and the person dealing with your enquiry will tell you if it may affect what we are able to do for you.

 

We will do our best for you and we will answer your enquiry or deal with your complaint as fully as we can.

 

However, sometimes the help we can give may be less than you were hoping for.  Where this is the case, we will tell you honestly and we will try to suggest where else you might go for help.

 

Complaints About Our Service

 

If you wish to make a complaint about something we do, or fail to do, in our service to you, you can report the failure or the unacceptable standard by using the Council's Complaint Procedure.  Use the contact details on this page to ask for a copy of the leaflet "How to Complain" or see our "How to Complain" online forms - see Home Page for Oadby and Wigston Borough Council.