The following index includes links to policies, leaflets, strategies and guidance published by us in pdf format.
Attachments
Adobe Acrobat's portable document format (pdf). To view these files you will need to have the Adobe Acrobat Reader installed on your computer. This can be downloaded free at Adobe's web site| [External].
A Guide to Sheltered Housing
The Guide |(pdf 152 Kb)
Includes information about our three sheltered housing schemes, how to apply and how much it costs.
Adaptations Leaflet
The Leaflet |(pdf 235 Kb)
Provides information to tenants on how we deal with adaptation requests, including, how we assess them and how long it will take to do the work.
Allocations Policy
The Policy| (pdf 116 Kb)
Outlines how we register people on our waiting list for housing and how we assess the applications.
Anti-Social Behaviour Policy
The Policy |(pdf 108 Kb)
Outlines the different types of anti-social behaviour and the different kinds of action that we can take to deal with it, including working with other departments.
Anti-Social Behaviour Leaflet
The Leaflet| (pdf 172 Kb)
Provides information about what we can do about anti-social behaviour.
Asbestos Leaflet
The Leaflet |(pdf 189 Kb)
Provides information on where asbestos may be found in your home and how we deal with it.
Code of Practice for Contractors
Part one| (pdf 272 Kb),
Part two| (pdf 184 Kb)
Outlines what is expected of our contractors when going about their work in your home.
Corporate Debt Policy
The Policy |(pdf 88 Kb)
Outlines how we will go about recovering debt owed to the council.
Council Housing Business Plan
Part one| (pdf 280 Kb),
Part two| (pdf 152 Kb),
Part three| (pdf 92 Kb)
Outlines what the council needs to be doing over the next five years and how it will be financed.
Equality and Diversity Strategy
The Document| (pdf 266 Kb)
Outlines what the council has done so far on equality and diversity and what it intends to do in the future.
Gas Appliance Servicing Policy
The Policy| (pdf 116 Kb)
Outlines what we do to make sure that gas servicing is completed in our properties.
Gas Appliance Servicing Procedure
The procedure |(pdf 275 Kb)
Outlines how we will make sure that our contractors gain access to undertake gas servicing.
Gas Safety and Servicing Leaflet
The Leaflet |(pdf 275 Kb)
Includes what is expected of our residents and safety tips when dealing with appliances.
Housing Strategy
part one| (pdf 280 Kb), part two| (pdf 268 Kb), part three |(pdf 196 Kb), part four| (pdf 276 Kb)
Outlines our objectives, priorities and plans for the future, in terms of improving housing within the borough.
Introductory Tenancies Leaflet
The Leaflet |(pdf 232 Kb)
Outlines why we use introductory tenancies, the difference between a secure tenancy, and how we monitor introductory tenancies.
Problems Paying your Rent Leaflet
The Leaflet |(pdf 196 Kb)
Includes the assistance we give and what we do if rent is not paid.
Property Standards Leaflet
The Leaflet |(pdf 207 Kb)
Outlines the standards of the property that new tenants can expect when moving into their new home.
Repairs Service Leaflet
The leaflet |(pdf 284 Kb)
Including how to report a repair, what the categories of repairs are and the right to repair scheme.
Rent Arrears Recovery Policy
The Policy| (pdf 32 Kb)
Includes our policy on early intervention, payment methods and debt counselling and money advice.
Service Standards Leaflet
The Leaflet |(pdf 144 Kb)
Details the level of service that you can expect to receive from the housing section.
Tenant Handbook
part one| (pdf 300 Kb),
part two| (pdf 120 Kb),
part three| (pdf 228 Kb)
Including sections on the tenancy agreement, paying the rent, the repairs service, and the right to buy.
Tenant Participation Compact
The document| (pdf 96 Kb)
Outlines an agreement about how tenants and leaseholders will be involved in decisions that affect their homes and communities.
Ways to Move Home Leaflet
The Leaflet |(pdf 160 Kb)
Provides information about transfers and mutual exchanges.
Ways to Pay your Rent Leaflet
The Leaflet |(pdf 268 Kb)
Outlines all the different ways that are available to pay your rent.
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