This page gives information regarding priority of repairs, emergency repairs, urgent maintenance, priority works, non-priority works and routine maintenance.
Priority of Repairs
In order that we can provide value for money, all repairs are divided into categories and are completed according to urgency and priority. Each repair order has a priority category which the contractors will take into account when organising their workload.
The categories of work are:-
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A
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Emergency Repairs - up to 24 hours
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B
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Urgent Maintenance - within 3 working days
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C
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Priority Works - within 7 working days
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D
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Non-Priority Works - within 28 working days
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E
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Routine Maintenance - within 12 weeks
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A. Emergency Repairs
These repairs are carried out to prevent danger to the health and safety of residents and/or serious damage to the property. Your home will be made safe within 24 hours of notification and, where necessary, follow up repairs will be completed as soon as possible.
Emergency repairs include:-
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1.
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No water supply at all or where water pipes or tanks have burst.
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2.
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Complete failure of internal lighting and/or power supply or dangerous electrical fittings.
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3.
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Dangerous structures.
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4.
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Blocked water closet and drains.
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5.
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Water closet not flushing where there is no other water closet in the property.
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6.
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Total or partial loss of gas supply.
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7.
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Blocked flue to open fire or boiler.
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8.
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Total or partial loss to space or water heating between 31 October and 1 May.
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You should make sure you know where stop taps, electricity and gas meters are and how to turn them off in an emergency.
B. Urgent Maintenance
These are repairs which are to be completed within 3 working days of the order being received by us.
Urgent Maintenance repairs include:-
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1.
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Partial loss of electric power.
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2.
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Partial loss of water supply.
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3.
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Blocked sink, bath or basin.
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4.
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Tap which can not be turned.
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5.
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Loose or detached banister or hand rail.
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6.
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Rotten timber flooring or stair tread.
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7.
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Total or partial loss of space or water heating between 30th April and 1st November.
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C. Priority Works
These are repairs which are to be completed within 7 working days of the order being received by us.
Priority Works include:-
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1.
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Electrical faults for example power points, light fittings, mechanical extractor fan in an internal kitchen or bathroom.
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2.
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Door entry telephone not working.
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3.
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Plumbing repairs (other than emergencies) for example, leaks to waste pipes, water closet out of order or leaking where there is more than one water closet.
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4.
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Serious roof leaks to main buildings.
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D. Non-Priority Works
This is work which is deemed to be of a non-urgent nature but causes inconvenience. These repairs are to be carrie dout within 28 working days. The type of repair work carried out is this category includes:-
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1.
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Plumbing work including dripping taps and replacement of cracked wash hand basins.
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2.
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Joinery work, doors, windows, door frames, skirting/floor boards and hinges.
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3.
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Roof tiles, re-plastering walls and ceilings.
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E. Routine Maintenance
All other repairs not covered by the previous categories - these repairs are to be completed within 12 weeks. The type of repairs carried out in this category includes:-
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1.
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Blocked or leaking guttering.
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2.
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Damp proof courses.
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3.
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Roof repairs.
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4.
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New bath or kitchen units.
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5.
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Replacement doors and window frames.
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6.
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Floor tiles.
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7.
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Relay concrete paths.
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8.
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Relay uneven paving slabs.
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9.
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Replace manhole covers.
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10.
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Fit new gate.
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11.
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Repair garden fancing.
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12.
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Repointing brickwork, chimneys, eaves and ridges.
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13.
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Repair communal stairway, lighting and communal television aerials.
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Go to Reporting Repairs
Go to Repair related Information
Return to Information for Tenants
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