Summary
This pages deals with what you should do if you want to know more about a benefits decision, or if you think it is wrong.
Attachments
Appeal form (pdf 113kb)|
Appeal leaflet (pdf 350kb)|
If you want to know more about a decision about your claim for Housing and/or Council Tax Benefit, you can contact us by telephone,e-mail, or in writing and ask for an explanation of the decision.
If, after you have received a further explanation, you disagree with the decision you must contact us in writing within one calendar month, and ask for the decision to be looked at again. The decision will then be looked at by a different officer, and this is called a 'reconsideration'.
You will be sent a letter advising you of the outcome of this reconsideration. If the decision remains unchanged you may have a right of appeal if you still think that it is wrong.
Before submitting an appeal to the Benefits Section please click on the appeal leaflet link at the top of this page. If, after having read the leaflet, you think that you have grounds for an appeal, you will need to complete the appeal form, or confirm in writing that you wish to appeal, and clearly state your reasons.
On receipt of an appeal we will make a final check on the decision and, if it remains unchanged, we will prepare the appeal papers and submit them to the Tribunal Service. We will also send a copy to you.