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How long will I have to wait before my claim is processed?

We aim to assess new claims within 14 days of receiving all of the required information. Things that may delay your claim being processed include:
If all sections of the application form are not fully completed, including the declaration and signature.
If you do not supply all of the supporting documentation.
If the Council is waiting for information about your claim from another agency such as Her Majesty's Revenues and Customs, the Pension Service, or the Department of work and Pensions.
If the Council needs further information from you regarding your claim (in which case we will contact you). You have up to 1 month to provide the information but this delays processing your claim so we would appreciate your early response to requests for information.
You will be sent a notification letter once your application has been processed, advising you of your housing and council tax benefit entitlement.

Related Pages (10)

  • Housing benefit - backdating claims

    This page gives information on whether housing benefit and council tax benefit can be backdated to a date earlier than when you submitted your benefit application form.

  • Benefit legislation changes

    This page will provide details of the recent legislation changes to housing and council tax benefit.

  • Benefit Entitlement Calculators

    This page contains links to web sites which will enable you to calculate whether you are entitled to any council tax, business rates and housing benefits or tax credits.

  • Discretionary Housing Payment

    Discretionary Housing Payment is extra help towards rent and council tax where you have a shortfall between what you pay out in rent and council tax and what you receive in housing benefit and council tax benefit.

  • Help and Advice with Housing and Council Tax benefit

    Contact details for organisations giving help and advice on a range of benefits, including our helpline service for our residents offering advice on all types of benefits, not just those administered by us.

  • Information required to claim housing and council tax benefit

    This page deals with what information is required in order to assess a claim for housing and council tax benefit.

  • Landlords and Agents

    This page gives advice for Landlords and Agents with tenants who are claiming Housing Benefit. It also provides a leaflet to be downloaded with additional information.

  • Local Housing Allowance Rates

    This page gives the weekly the Local Housing Allowance rates for the current month and the previous month. These rates will be used when calculating your housing benefit.

  • Council Tax General

    This is the home page of the council tax section. This page contains details about council tax and has links to forms and useful information

  • Housing benefit - changes in circumstances

    This page provides information about the importance of notifying the council regarding changes in their circumstances.

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