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Will Someone Come to Visit Me About My Benefit Claim?

The Council administers housing and council tax benefit in accordance with the requirements of local and Government targets to reduce fraud and error. These involve reviewing housing and council tax benefit entitlement of all claimants on a regular basis. Such reviews can be by telephone, letter or visit and the Council employs all of these methods. In most cases visits will be by prior appointment but sometimes it is necessary to carry out an un-notified visit.
If you are someone who, because of age or disability, cannot get into one of the Council's benefit contact points, then you can ask for the Benefit Visiting Officer to come to see you at your home. Council Officers always carry an identity badge, issued by the Council. Please make sure you check this badge before letting anyone into your home.

Related Pages (10)

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  • Benefit Entitlement Calculators

    This page contains links to web sites which will enable you to calculate whether you are entitled to any council tax, business rates and housing benefits or tax credits.

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  • Help and Advice with Housing and Council Tax benefit

    Contact details for organisations giving help and advice on a range of benefits, including our helpline service for our residents offering advice on all types of benefits, not just those administered by us.

  • Information required to claim housing and council tax benefit

    This page deals with what information is required in order to assess a claim for housing and council tax benefit.

  • Landlords and Agents

    This page gives advice for Landlords and Agents with tenants who are claiming Housing Benefit. It also provides a leaflet to be downloaded with additional information.

  • Local Housing Allowance Rates

    This page gives the weekly the Local Housing Allowance rates for the current month and the previous month. These rates will be used when calculating your housing benefit.

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  • Housing benefit - changes in circumstances

    This page provides information about the importance of notifying the council regarding changes in their circumstances.

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