Waste collection

This page gives details on the collection of refuse, recycling, garden waste and glass. It highlights where the bags should be placed and when they will be collected.

Collection days

We have a weekly refuse and recycling collection system. To find out the day of your collections please use the 'My Borough' area of this web site. Please note, some communal area collections at flats may not appear.

Our Refuse and Recycling Collection Days 2011 (PDF Document, 81 Kb) tells you when your collection day is.

Bank holiday

To find out when your collection is over Christmas period please view the Christmas & new year collection dates 2011/12 (PDF Document, 1.09 Mb)

Households that do not receive a collection due to bank holidays will receive a double collection the following week when up to 6 black refuse bags and unlimited recycling bags will be collected.

Our garden waste and glass recycling service operates on a fortnightly basis. To find your collection days for garden waste please view the Garden Waste Collection Dates 2011 (PDF Document, 1.05 Mb). There will not be a garden waste collection service between 26th December 2011 and 6th January 2012. Normal collections will resume from Monday 9th January 2012.

There is now a fortnightly glass collection service in your area, if you have not received a glass box please contact Customer Services at 0116 257 2830.

Collection arrangements

1. Bins or black refuse bags must be placed at the front edge of the property by 7:00 a.m. on the collection day.
2. Refuse will not be collected if left outside after 7:00 a.m. Actual times of collection may change due to road works or bad weather.
3. All household waste must be contained within the bag or bin. Any bags which have been torn or damaged will not be collected.
4. Material such hazardous or special waste|, needles, glass, soil, brick or rubble must not be put in the bins.
5. Black refuse bags should not weigh more than 10 kilograms each. Bags which are over 10 kilograms in weight will not be collected.
6. Recycling bags and reusable garden waste bags should not weigh more than 7 kilograms each.
7. Materials placed in charity bags will not be collected.

Refuse collection

We operate a bag or dustbin system for household waste, collected weekly. A policy of strictly three 40 litre black refuse bags or one dustbin plus one bag per household applies.

Recycling Collection

Recycling in the borough has never been as simple as it is now. You can now place a number of additional materials for recycling.

In the green recycling bag you can place:

• Plastic drink bottles and detergent bottles for example milk, pop, water, washing up liquid and shampoo.
• Aluminium cans, clean food and pet food tins.
• Empty aerosol containers.
• Aluminium foil containers and wrapping.
• Yoghurt pots, margarine tubs, plastic egg cartons, food trays without the film cover, plastic and polystyrene cups.

In the brown recycling bag you can place:

• News papers, writing paper, magazines, catalogues and telephone directories.
• Junk mail, greeting cards and envelopes (always tear off the bit that contains your personal information).
• Cardboard for example cereal, television and DVD player boxes.

You can also use your brown recycling bags for:

• Clean clothes
• Paired shoes
• Handbags
• Leather belts
• Scarves, hats and gloves
• Bed sheets and pillow cases
• Blankets

Please always use separate brown bags for your clothing and your cardboard or paper.

Items not accepted in the service:

• Pillows
• Duvets
• Mattresses
• Carpets and rugs and any other bulky item

Disabled and elderly residents

Where a resident has a disability or frailty, we may be able to assist with pulling out and returning their bin. This applies where the resident is not able to put out their refuse and cannot make other arrangements. You can make an online request by completing the online collection assistance form.

For information on any of our household waste services please contact Client Services, see the contact panel on the left.