Waste collection

This page gives details on the collection of refuse, recycling, garden waste and glass. It highlights where your bags should be placed and when they will be collected.

Collection days

We have a weekly refuse and recycling collection system. To find out the day of your collections please use the 'My Borough' area of this web site. Please note, some communal area collections at flats may not appear.

Our Street list (PDF Document, 177.57 Kb) shows your refuse and recycling collection days, this is to be used with the Calendar 2013-14 (PDF Document, 852.17 Kb). Please contact Operational Services on (0116) 288 8961 if you require further information.

Refuse and recycling bank holiday collections

Note: dates marked DCD are double collection days and include six black bags and unlimited recycling bags.

Normal collection day		Revised collection day
Friday 29 March 2013 Good Friday	No collection	Refuse, Recycling and Textiles will be collected Friday 5 April 2013 (DCD) Glass and Cooking Oil will be collected Thursday 28 March 2013 Garden Waste will be collected Thursday 28 March 2013
Monday 1 April 2013 Easter Monday	No collection	Glass and Cooking Oil will be collected Tuesday 2 April 2013 Garden Waste will be collected over the following four working days
Monday 6 May 2013 May Day	No collection	Glass and Cooking Oil will be collected Tuesday 7 May 2013 Garden Waste will be collected over the following four working days
Monday 27 May 2013 Spring Bank Holiday	No collection	Glass and Cooking Oil will be collected Tuesday 28 May 2013 Garden Waste will be collected over the following four working days
Monday 26 August 2013 Summer Bank Holiday	No collection	Glass and Cooking Oil will be collected Tuesday 27 August 2013 Garden Waste will be collected over the following four working days

Glass, cooking oil and fats collection

We now collect any unwanted cooking oil and fats from deep fat fryers, grills, frying pans and baking trays (we do not collect engine oil). When the waste is completely cool pour into a dry plastic screw top bottle until it is nearly full then place on top of your kerbside glass recycling box (for easy sorting), along with your glass bottles for the next glass collection in your area. If you require a free glass box contact Operational Services on (0116) 288 8961 option 2.

Oil collection (PDF Document, 528.54 Kb) gives you instructions on how to recycle your cooking oil and fats.

Collection arrangements

Please see below a list of instructions regarding the arrangements for collection for your household waste and recycling:

1. Waste bags and containers must be placed at the front edge of the property by 7:00 a.m. on the collection day.
2. We cannot guarantee collecting any waste left outside after 7:00 a.m. Actual times of collection may change due to road works or bad weather.
3. All household waste must be contained within the bag or bin. Any bags which have been torn or damaged will not be collected.
4. Material such as hazardous or special waste, needles, glass, soil, brick or rubble must not be put in the bins or waste bags.
5. Black refuse bags should not weigh more than 10 kilograms each. Bags which are over 10 kilograms in weight will not be collected.
6. Recycling bags and reusable garden waste bags should not weigh more than 7 kilograms each.
7. Materials placed in charity bags will not be collected.

Refuse collection

We operate a bag or dustbin system for household waste, collected weekly. A policy of strictly three 40 litre black refuse bags or one dustbin plus one bag per household applies.

Please note: we do not supply dustbins to households. Residents can purchase their own standard 80 litre bin with removable lid if they wish to do so. We cannot accept responsibility for lost or stolen bins.

Recycling Collection

Recycling in the borough has never been as simple as it is now. You can now place a number of additional materials for recycling.

In the green recycling bag you can place:

• plastic drink bottles and detergent bottles (for example milk, pop, water, washing up liquid and shampoo),
• aluminium cans, clean food and pet food tins,
• empty aerosol containers,
• aluminium foil containers and wrapping and
• yogurt pots, margarine tubs, plastic egg cartons, food trays without the film cover and plastic and polystyrene cups.

In the brown recycling bag you can place:

• news papers, writing paper, magazines, catalogues and telephone directories,
• junk mail, greeting cards and envelopes (always tear off the bit that contains your personal information) and
• cardboard for example cereal, television and DVD player boxes.

You can also use your brown recycling bags to recycle:

• clean clothes,
• paired shoes,
• handbags,
• leather belts,
• scarves, hats and gloves,
• bed sheets and pillow cases and
• blankets.

Items not accepted as part of this service are:

• pillows,
• duvets,
• mattresses and
• carpets and rugs and any other bulky item.

Disabled and elderly residents

Where a resident has a disability or frailty, we may be able to assist with putting out and returning their bin or to collect their black bags. This applies where the resident is not able to put out their refuse and cannot make other arrangements. You can make an online request by completing the online collection assistance form.

For information on any of our household waste services please contact Client Services, see the contact panel on the left.