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Ways of Paying your Rent

This page tells you about the different ways by which you can pay your rent.

Why you must pay

The housing that we provide is paid for by your rents. Rent arrears and failure to pay means that there is less cash to provide the housing service with, and everyone suffers.

When to pay

Your rent is due on a weekly basis. It is due on a Monday and must be paid by Friday of the same week. You can pay fortnightly or every month; if you want to do this you must pay in advance.

How to pay

Direct Debit - Please contact us for a Rents Direct Debit Mandate (Word Document, 218 Kb). This should be returned to our offices and you can choose to have your payments made on the 1st or the 15th of each month.

Paying by Cheque - You can send us a cheque. Please write your rent account number on the back of your cheque, made payable to 'Oadby and Wigston Borough Council'.

You can hand-deliver your cheque to both offices and there is a cheque payment box in each (please note we do not accept cash at the Oadby office or at the libraries).

Phone -You can to pay by using your debit card you will be asked for your card details so that you can make the payment. Please make sure you have your rent account number ready to quote.

Paying on-line - Click 'on-line payments' section on our homepage. Please make sure that you have your rent account number ready to quote. If you do your personal banking using an internet account, you can pay quoting the following details for the Council:

Sort Code: 54-21-50

Account Number: 13754432

Automated Kiosk - You can make a cash payment by using our automated kiosk at the Council Offices in Wigston. This facility is available during office hours. The machine is easy to use but if you need help, please ask a Customer Services Officer. Please make sure that you have your rent account number ready to quote.

Cashiers - You can visit the Council Offices in Wigston to pay by cash, debit card or cheque at the cashier's counter between 8:45 a.m. and 1:00 p.m. Monday to Friday. Please note as from the 6 January 2014 the Opening times for cashiers will be 9:00 a.m and 11:30a.m

Libraries - you can visit Oadby library and pay by debit card and cheque only. Please note we cannot accept cash at the libraries. Please make sure that you have your rent account number ready to quote.

Housing Benefit - You must complete a Housing Benefit and Council Tax Benefit Application Form (PDF Document, 126.02 Kb). if you are in receipt of Income Support, Job Seekers Allowance, state benefits or on a low income (forms are available at these offices). You will be asked for documentation to support your claim (such as identification, utility bills, proof of income and so on) so you must provide these as soon as possible to prevent any unnecessary delays in the processing of your application. If you have any queries about applying for Housing Benefit, then please contact the Housing Benefit Section.

Related Documents (1)

Frequently Asked Questions (1)

How Can I Pay My Rent for a Council Property?

The Council’s preferred method of payment is direct debit, but it also offers a wide variety of other payment methods. This includes payment by cash - only at the main Council Offices and by cheque - at our Customer Service Centres or by post. Payment can be made by card either online using our Payment webpage or over the telephone on Leicester 0116 257 2850. You will need your reference number when making a payment.

Freedom of Information Requests (1)

ReferenceDateRequest
2011 October 122 Nov 2011Reduced Rent Schemes

Last updated: Wednesday, 18 December 2013 10:44 am

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