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How long will I have to wait before my claim is processed?

We aim to assess new claims within 14 days of receiving all of the required information. Things that may delay your claim being processed include:
If all sections of the application form are not fully completed, including the declaration and signature.
If you do not supply all of the supporting documentation.
If the Council is waiting for information about your claim from another agency such as Her Majesty's Revenues and Customs, the Pension Service, or the Department of work and Pensions.
If the Council needs further information from you regarding your claim (in which case we will contact you). You have up to 1 month to provide the information but this delays processing your claim so we would appreciate your early response to requests for information.
You will be sent a notification letter once your application has been processed, advising you of your housing and council tax benefit entitlement.

Related Pages (10)

  • Council Tax Support

    This page provides information about the new Council Tax Support scheme for Oadby and Wigston Borough Council. The scheme has been approved by local members and comes into effect from 1 April 2013.

  • Council Tax Support Scheme

    The page provides details of the Council Tax Support Scheme which comes into effect from 1st April 2013. The scheme is based upon the Government's scheme, called the default scheme. This web page also includes summarised details of approved changes to the default scheme.

  • Discretionary Council Tax Support

    This page provides information about discretionary support that can be claimed to help people pay their Council Tax. The funding for this support is provided jointly by the County Council, Fire, Police and Oadby and Wigston Borough Council.

  • Housing benefit - backdating claims

    This page gives information on whether housing benefit and council tax support can be backdated to a date earlier than when you submitted your benefit application form.

  • Discretionary Payments

    This page contains details about Discretionary Housing Payments and Discretionary Council Tax Support Payments.

  • Help and advice about benefits

    Contact details for organisations giving help and advice on a range of benefits, including our helpline service for our residents offering advice on all types of benefits, not just those administered by us.

  • Information required to claim Housing Benefit and Council Tax Support

    This page deals with what information is required in order to assess a claim for housing and council tax support.

  • Landlords and Agents

    This page gives advice for Landlords and Agents with tenants who are claiming Housing Benefit. It also provides a leaflet to be downloaded with additional information.

  • Local Housing Allowance Rates

    This page gives the weekly the Local Housing Allowance rates for the current month and the previous month. These rates will be used when calculating your housing benefit.

  • Housing Benefit - Changes in Circumstances

    This page provides information about the importance of notifying the council regarding changes in their circumstances.

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