If you are unhappy with a decision you can ask us for an explanation and a more detailed breakdown of how your claim has been assessed. This is called a 'statement of reasons'.
If, after receiving a statement of reasons, you want the decision to be looked at again you can ask for it to be reviewed by another benefit officer, not the one who made the original decision. This is called a 'reconsideration'.
If you are still unhappy, you can formally appeal against the decision which will mean it is considered by an independent tribunal organised by the Appeals Service, who are independent of the Council.
- Discretionary Council Tax Support
This page provides information about discretionary support that can be claimed to help people pay their Council Tax. The funding for this support is provided jointly by the County Council, Fire, Police and Oadby and Wigston Borough Council.
This pages deals with what you should do if you want to know more about a benefits decision or if you think it is wrong.
- Help and advice about benefits
Contact details for organisations giving help and advice on a range of benefits, including our helpline service for our residents offering advice on all types of benefits, not just those administered by us.
- Landlords and Agents
This page gives advice for Landlords and Agents with tenants who are claiming Housing Benefit. It also provides a leaflet to be downloaded with additional information.