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Community Hub Supports Hundreds of Vulnerable Residents During COVID-19

Oadby and Wigston Borough Council introduced the Community Hub due to the COVID19 Pandemic to identify and provide support to vulnerable residents of Oadby, Wigston and South Wigston.

The Council identified over 6,000 vulnerable people in the Borough, with 2,800 calls having been made by our experienced Council Officers.

The service prioritises those people who have no one else to help, those who are vulnerable, for example over the age of 70 and those who have an underlying health condition and families struggling to cope.

Experienced officers are available to respond to enquiries between 7.00 a.m. - 7.00 p.m. seven days a week, including bank holidays and over 1,950 residents have been advised by our team. There is also a dedicated telephone helpline available for residents who are unable to go online: 07824 462 038.

Referrals have been made to partners such as the NHS Responder GoodSam Service, with a total of 418 have been reported for further instruction to various other partners.

The Council is extremely grateful to the 130 volunteers and over 35 volunteering groups who have been helping support this initiative by delivering food parcels, visiting residents or just having a friendly chat.

Councillor John Boyce, Leader of the Council said: “These are difficult times and helping the most vulnerable and those without a support network in our community to get food, medicine and help is our top priority.

“Not only have we already seen people come through to us needing our help, we have also had lots of interest from residents and businesses across the Borough who are keen to volunteer their services in these tough times, for which we are very grateful.

The initiative has been running for 3 weeks and has had exceptionally positive feedback”.

Further useful information can be found on our website

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