Help shape the future of our customer service offer

Published: Thursday, 10 November 2022

Residents, businesses and organisations are being encouraged to share their views and opinions on the future of Oadby & Wigston Borough Council’s (OWBC) customer service offer.

Ever-advancing digital technology and the Covid-19 pandemic are two major factors in causing significant change in how local people access customer services – not only from local councils but across all sectors.

With the nation now firmly in the recovery phase from the pandemic, OWBC is looking to ensure its customer service offer is fit for purpose and catering for the demands of local people.

It is also a particularly opportune moment to consult as the borough council moves closer to its upcoming primary office move from Bushloe House in Wigston to Brocks Hill in Oadby.

Councillor John Boyce, Leader of OWBC, said: “We want to work with local residents, businesses and organisations to shape a customer service offer that is fit for the modern day and that works for everyone, finding that correct balance between our digital, online and face to face offers.

“More and more we’re seeing local people prefer to engage online and the demand for more advanced digital services is growing. However, there also continues to be a real need – often among the most vulnerable in our borough – to access face to face support and it’s equally critical that we cater for this too.

“The feedback we receive will have a real influence on how we shape our customer experience strategy so please consider taking part in this consultation.”

You can take part in the consultation here

Paper forms can also be requested by calling the borough council’s customer service team on 0116 288 8961.

The consultation will run until Friday 14 December.