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Complaints: Introduction

This page contains an outline explanation of our enquiries and complaints procedures enabling you to determine which is most suitable for your situation.

Highways, traffic, footways and street lighting are dealt with by Leicestershire County Council: Please visit their web site at leicestershire.gov.uk to pursue a complaint on these subjects.

Similarly, public sewers and shared drainage matters are dealt with by Severn Trent Water: Please visit their web site at stwater.co.uk to pursue a complaint on these subjects.

If you wish to make an enquiry or comment about any aspect of the services provided by us, please use the link, which will take you to the appropriate officer enquiry form.

Make a compliment, comment or complaint

It is our aim to deliver good quality customer services as part of our Customer Charter, which we will continually monitor, review and improve to ensure it meets with our customer needs.

However, if you do wish to make a complaint about the Council, its services or its staff, please use our formal complaints policy and forms.

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