We are currently receiving a large volume of applications for Test and Trace payments and are processing them as quickly as possible. Please avoid calling us to chase your application as this can slow our ability to process payments. Please email any queries direct to our email testandtracesupport@oadby-wigston.gov.uk and we will respond as soon as possible.

Test and Trace Payment

From 28 September 2020, If you have been told by NHS Test and Trace to self-isolate you may be eligible for a Test and Trace Support Payment or Discretionary payment of £500.

From 8 March 2021, the scheme has been extended so parents or guardians who are not legally required to self-isolate can apply for a Test and Trace Support Payment or Discretionary payment if they need to take time off work to care for a child or young person who is self-isolating.

Claims need to be made within 42 days after the first day of self-isolation.

To be eligible you must:

  • Be employed or self-employed.
  • Be unable to work from home and will lose income as a result of self-isolating or caring for a child/young person because they are self-isolating.
  • Be currently receiving Universal Credit, Working Tax Credit, Income Based Employment and Support Allowance, Income Based Job Seekers Allowance, Income Support, Housing Benefit or Pension Credit.
  • Alternatively for a Discretionary payment, you have demonstrated financial hardship whilst self-isolating or having to care for a child/ young person.
  • You have been told to self-isolate by NHS Test and Trace, either because you have tested positive for Coronavirus or have recently been in contact with someone who has tested positive.
  • Alternatively you a Parent or Guardian of a child or young person in the same house-hold and need to take time off to care for them whilst they self-isolate. This is limited to one parent per household.

If you are applying under the Parent and Guardian Scheme, you must meet all the above criteria for the Test and Trace Payment or Discretionary payment along with the following:

  • Your child or young person is aged 15 or under (or 25 or under with an Educational, Health and Care plan (EHC)) and normally attended an Education or Childcare setting.
  • You child or young person has been told to self-isolate by NHS Test and Trace or by their Education or Childcare setting because they have been identified as a close contact of someone who has been tested positive for COVID-19.

NOTE: If you make a claim for a Discretionary payment, you will be contacted by the Test and Trace team to arrange an interview where you will be able to discuss your circumstances further and eligibility for the payment. Applicants must demonstrate financial hardship whilst self-isolating or having to care for a child or young person. The fund is limited and no further payments can be made after it is spent.

To make a claim please complete the online form. This is quickest way to claim.

Make a claim

If you are unable to make a claim online please contact our Benefits team on 0116 2888961 (option 4) to arrange a telephone application.

If you have any enquires please email us at testandtracesupport@oadby-wigston.gov.uk Please include a telephone number we can contact you on and brief details of your enquiry.

If you are overdrawn please ask about your rights to ensure your bank does not use any support payment you get to pay off your overdraft.

Claims need to be made within 42 days after the first day of self-isolation. If you any further questions relating to making a claim within 42 days please contact our Benefits team on 0116 2888961 (option 4).

The Test and Trace Payment is taxable if you are a taxpayer but it is not subject to National Insurance Contributions. HMRC will automatically collect tax from your pay through your tax code, or self-employed recipients should report the payment on their 20/21 Self-Assessment tax return.

The latest version of the NHS App (v4.0) is now available to download from the app store or you can get this on Google play. You must request the Account ID during the self-isolation period. Once you have this, you can claim within 42 days after the first day of self-isolation. You must complete your customer journey on the app before a payment can be considered.

Last updated: Wednesday, 28 July 2021 2:39 pm