Payment may be made in a number of ways, our preferred method of payment is by Direct Debit.
This is the only method of payment that gives you a choice in payment dates - the 1st or 15th of the Month. To apply to pay by Direct Debit complete the application form below, or telephone us on Leicester (0116) 288 8961 option 3, and we can take the information over the phone.
Debit / Credit Card
Payments may be made by using our automated payment line (0116) 257 2850. This line can be used 24 hours a day, every day of the week.
Payments can be taken over the telephone by contacting us on (0116) 288 8961, or in person at our Customer Service Centre at 40 Bell Street, Wigston, Leicestershire, LE18 1AD
We do not accept American Express.
Payments can also be made on the secure Payment website where further guidance will be given.
Payments may be made at any Paypoint or Post Office. You will need to take your annual bill or reminder to the cashier who will scan the barcode within the letter. You can then make payment. There are thousands of stores nationally available to use. Please use the following link to find your nearest payment location: https://consumer.paypoint.com/
To make payments at the Customer Service Centres. Please complete the payment envelope provided, insert your cheque and deposit in the secure payment box at 40 Bell Street, Wigston. Payments will be processed on the next working day.
If you post your cheque, Please send to Oadby and Wigston Borough Council, Council Offices, Station Road, Wigston, Leicestershire, LE18 2DR
Please make cheques payable to 'Oadby and Wigston Borough Council' and in all cases please quote your account reference number and address so that we correctly allocate the payment.
Internet or Telephone Banking
To make a payment using this method please quote your account reference number and use our bank details:
National Westminster Bank
Sort Code 54-21-50
Account Number 13754432
Please note that payments made via the Internet, bill pay or Electronic Banking may take 3 to 5 working days to reach us.
Number of Payments
For demands issued in March each year Council tax is normally payable over 10 payments starting in April, many people prefer this as it means they have two months when a payment is not required.
However, you can choose to pay over 12 months (April to March). To arrange this please contact us and we will arrange this for the next annual demand.
If you have just moved into the area, the number of payments will be dependant on the number of months remaining in the financial year.
If your account has been passed to one of our agents to collect, you can also make payments to them online by clicking on the links below.
The power to do this is at the discretion of the Council and the current policy at OWBC is not to offer such a discount. This decision was taken as it was felt that to allow a discount would disadvantage those who did not have the means to pay in full rather than by instalments, and the cost of the discount would have to be met by all Council Tax payers as it would not be covered by the increase in cash flow.
No, you cannot get interest on overpaid Council Tax. There is no provision in law to allow it so it would be illegal for the council to pay it.
No, if you stop paying, we are obliged to commence recovery action against you. Your liability to pay Council Tax is not affected by provision of local authority services.
You should contact the local authority responsible for providing the service and say why you are unhappy. You can pursue the matter through the Council’s complaints procedure if necessary, and ultimately involve your local Councillor and/or the Ombudsman as appropriate.
Yes. The Council Tax Regulations state that payment is still due irrespective of any appeal or benefit claim that may be outstanding. This is because there are separate legal avenues for pursuing different outstanding matters.
The Valuation Office Agency (VOA) , which is a Central Government Agency, is responsible for allocating a Council Tax banding to all homes in England, for maintaining the Council Tax valuation lists, and for dealing with banding queries. You can find more information on how Council Tax bands are allocated and you can check the banding of your property, on the VOA website.
You may be entitled to Council Tax Support, or qualify for a status discount or an exemption from Council Tax.
For further information please contact us or visit our web pages on Council Tax Support.
The Council’s preferred method of payment is direct debit, but it also offers a wide variety of other payment methods. For details please see the back of your Council Tax bill or visit our Payment Options webpage.
The Council sets the standard level of Council Tax (called the band D tax level) in February/March each year. Each home is in one of eight valuation bands A to H based on the property’s capital value as at 1 April 1991. The actual tax paid depends on which band the property is in.
Yes, provided that you pay in advance of your instalment date not in arrears e.g. if your instalment date is 1 April you should pay that instalment on 28 March but not on 28 April. This way, you still only pay the same monthly amount (but a few days in advance) and you will then have January and February when you do not have to pay an instalment.
If your house has been extended or changed prior to you buying it, but since it was originally valued and banded, it will only be re-valued and issued with a new band when a material change takes place. The transfer of ownership of a property is classed as a material change.
Council Tax is not a direct payment for services received. It is a means whereby each householder contributes towards the cost of services provided in their locality e.g. Fire, Police, Education, Social Services. Your contribution is based on the capital value of your home as at 1 April 1991.
The council acts as a collection agent for:
- Leicestershire County Council
- Leicestershire Police Authority
- The Combined Fire Authority
These bodies set their own budgets and we bill and collect Council Tax on their behalf in addition to the Council Tax for services provided by OWBC.
Council Tax Regulations give everyone the right to pay in monthly instalments, usually over 10 months. Payments are due on 1 April ( or 15 April if paying by direct debit) and each month thereafter until 1 January. If payments are not made by the due dates shown on your Council Tax bill reminders are sent promptly. If these are not paid in full within 7 days, recovery action will continue which may remove your right to pay by instalments. The full year then becomes due and payable in full.
For further information visit our web page Advice if your Council Tax is in arrears.
Councils are given some discretion within the Regulations on the amount of discount allowed for empty properties. Most Councils, including OWBC, have opted to allow the smallest or no discount in order to encourage empty homes to be occupied as quickly as possible.
From 1 April 2019, OWBC will no longer offer any discount on empty properties.
Last updated: Monday, 1 April 2019 2:56 pm