Customer Satisfaction Surveys
Between October 2020 and August 2021 we received 297 responses to our satisfaction survey via email, text and phone.
The overall feedback for all service areas:
Contact Centre Customer Satisfaction Survey
These results help us to understand where changes need to be made and to ensure that we provide you with the best possible service.
Customers are asked to score our performance out of ten in relation to each factor, see our most recent scores below:
|Month||Waiting time||Knowledge of advisor||Customer service skills||Treated fairly as a valued customer||Enquiry resolution||Quality of service|
How do we collect this data?
We regularly ask you for your feedback and opinion on the performance of the Council.
It is important to us that we provide you with the level of service you expect and take action to improve when you tell us we don't.
We asked residents/customers about their experiences with all of the service areas across the Council including:
- Building Control
- Council Tax / Business Rates
- Customer Services
- Environmental Health
- Housing (General and Repairs)
We also assess customer satisfaction by asking our customers about the following key areas:
- Waiting time
- Knowledge of the Customer Service officer
- Customer service skills (friendly, polite & helpfulness of the officer)
- You received an answer to your query
- That you were treated fairly and as a valued customer
Last updated: Monday, 18 October 2021 10:44 am