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Previous customer satisfaction results from May 2012

This page provides details of a customer satisfaction survey that ran for one week in May 2012. The results represent the views of 70 customers who took part and compares our performance with that of other local councils who also asked the same questions of their customers during the same week.

The survey

In May 2012, 26 council's across the England and Wales took part in asking their customers about how well they delivered customer services. We asked 144 customers for their views and 70 customers gave us feedback about our services. The results of the surveys are summarised below.

What matters to you

We asked you about what matters to you when you visit our offices, here is what you told us:-

Most important

  • The knowledge of our staff
  • How your enquiry is dealt with
  • The attitude of our staff
  • The professionalism of our staff
  • The time you have to wait to be seen

Least important

  • The level of comfort and facilities in our waiting area
  • The convenience and accessibility of our location
  • Our opening times
  • The information we provide

How did we do?

When we asked you about how well we do, we asked asked you to score us out of ten. Here is how you scored our average performance:

Question Score
How your enquiry is dealt with 9.65
The attitude of staff 9.54
The knowledge of our staff 9.55
The professionalism of our staff 9.61
The information provided 9.21
The length of time you waited 9.55
The convenience and accessibility of our location 9.17
Our opening times 9.12
The level of comfort and facilities in our waiting area 8.84

What does it all mean?

You told us that we are doing great! Five out of six of the things we do well, are what matters to you most. For example, you told us that the way your enquiry was dealt with was the most important thing to you and you said we did well at this.

Thank you

We value all the feedback we get from our customers. So thank you for taking part in this years survey. If you have a comment or view about our services why not let us know. Our contact details are on the left hand side of this page.

The councils taking part in this survey

  1. Ashford
  2. Blaby
  3. Carmarthenshire
  4. Corby
  5. Charnwood
  6. Dover
  7. Dudley
  8. East Riding
  9. Gravesham
  10. High Peak & Staff's
  11. Leicestershire
  12. Liverpool
  13. Maidstone
  14. Newcastle
  15. North Tyneside
  16. Northampton
  17. Northumberland County
  18. Oadby and Wigston
  19. Sheffield
  20. Sheppey Gateway
  21. South Gloucestershire
  22. Tenterden
  23. Thanet
  24. Tonbridge
  25. Tunbridge Wells
  26. Wirral BC
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