Customer services

We are committed to improving customer services and the customers experience when making contact with us.

We want to make these pages as user friendly as possible, so if you have any comments or can think of some information you would like to see, please contact us.

Council offices opening hours

Our Customer Service opening hours are:

Day	From	To
Monday	8:45 a.m.	4:45 p.m.
Tuesday	8:45 a.m.	4:45 p.m.
Wednesday	8:45 a.m.	4:00 p.m.
Thursday	8:45 a.m.	4:45 p.m.
Friday	8:45 a.m.	4:15 p.m.

Our main switchboard telephone service operates Monday, Tuesday and Thursday from 8:30 a.m. to 5:00 p.m., Wednesday 8:45 a.m. - 4:00 p.m. and Friday 8:30 a.m. to 4:30 p.m. It can be reached by contacting Leicester (0116) 288 8961 Where you will then be transferred to the relevant service area you require.

If you have an emergency outside of normal hours which cannot wait until the next working day, visit our out of hours emergencies web page.

For more details about our opening hours at our other offices visit our Customer services centres and opening times.