We are aware of an issue with card payments taking longer to process caused by changes implemented by Mastercard. Please scroll down to the 'How to pay' section for advice.
Welcome to our online payment facility
You can pay for many of our services online using your debit or credit card. This page provides a link to the secure payment website as well as information on what you can pay for, when payments are processed and receipting details.
What can you pay for?
Services that you can currently pay for through this website are:
- Council Tax
- National non-domestic rates (business rates)
- Housing rent
- Sundry debtors invoices
- Overpayment of Housing Benefit
Head to our dedicated web page for information about renewing your garden waste collection
How to pay
Payments can be made using your debit or credit card.
Please note that Mastercard have introduced changes which have increased the time it takes to authenticate payments. To allow the payment time to process, all customers paying by card are advised to wait for up to 30 seconds before pressing the 'submit' button when they see the below screen. If your initial payment fails, please attempt the payment again with a longer wait.
Alternatively, you can pay by both debit and credit card using the telephone on Leicester (0116) 257 2850.
Thinking about setting up a direct debit for your Council Tax?
It is simple, quick and convenient. Choose from 2 payments dates (1st or 15th) and whether you wish to have your Council Tax collected in 10 or 12 months.
When will my payment be processed?
Although you can make online payments at any time, your payments can only be credited to your account during the working week.
Payments taken over the weekend and on bank holidays will be credited to your account the next working day. All payments paid up to 3:45 p.m. will be credited to your account on the same day, all payments taken after that will be processed the next working day.
Can I have a receipt?
You will receive details of your payment on your screen after you make the payment. You can print these out as confirmation.
Having a problem making a payment online?
If you have any problems or queries regarding online payments please click here to contact us.
Last updated: Friday, 25 February 2022 12:00 pm