We are aware of an issue with card payments taking longer to process caused by changes implemented by Mastercard. Please scroll down to the 'Online payment' section for advice on how to pay for your subscription online.

Garden Waste Service renewals and subscriptions

Annual garden waste permits are due to expire on Thursday 31 March 2022, and the window for residents to renew is now open. The cost of a fortnightly garden waste collection is £50. Additional bins cost a further £35 (for a 240litre bin) or £25 (140litre).

To ensure the continuity of your collection service from 1 April, please ensure you renew your permit before Friday 11 March. Regardless of whether you pay today, or leave it until 11 March, your payment will be for the year covering 1 April 2022 to 31 March 2023.

How do I renew?

Complete our short online form and make an online payment. Payment can be made by debit or credit card.

I'm a new customer, how do I sign up for garden waste collections?

This can be done through our new sign-up form.

Important - change to collections

After a review of our garden waste collections and the amount of material collected from customers, there will be no garden waste collections in December 2022, January 2023 or February 2023.

For the other nine months of the year your garden waste collections will be collected fortnightly, as is currently the case.

Online payment

Please note that Mastercard have introduced changes which have increased the time it takes to authenticate payments. To allow the payment time to process, all customers paying by card are advised to wait for up to 30 seconds before pressing the 'submit' button when they see the below screen. If your initial payment fails, please attempt the payment again with a longer wait.

Screenshot of the authorising payment screen customers see when paying online.

Frequently Asked Questions

I paid less than £50 last year – has the price changed?

No – the price for a full annual term remains the same at £50. If you joined the garden waste service midway through last year, you will have been asked to be pay the relevant proportion of the annual amount.

When will my garden waste be collected?

It will be collected fortnightly and there is no change to your current collection date. If you need to check this, please check our online MyLocation tool.

There will be no garden waste collections in the months of December, January and February.

How will collection crews know I’ve subscribed?

The Council will keep records of who has paid and will only be collecting bins from those homes that have subscribed. You will also be issued with a new individual self-adhesive permit which you will need to stick onto the rear of the bin, and which needs to be facing towards the street on collection.

I don’t want to renew online – can I contact you by alternate means?

The quickest and easiest way to renew is through the online form. Brand new sign ups should also be done online. If you don’t have access to the internet or encounter problems, you can contact our customer services team on 0116 288 8961.

What if I choose not to renew?

The council will no longer collect your garden waste bin from 1 April 2022.

I’m not renewing, will the council come and take my garden waste bin away?

If you choose not renew and you would like us to come and remove your bin, please contact our customer services team on 0116 288 8961 to arrange this

I create garden waste during December, January and February – what can I do with it?

Garden waste can be taken to the local Recycling Household Waste Site on Wigston Road, Oadby LE2 5JE. Alternatively, you could try home composting.

Can I use a different container for my garden waste?

No. Collections will only be made from the wheeled bin(s) supplied through the Council and displaying a valid self-adhesive permit.

I have a big garden, how many bins can I have?

You can have as many bins as you like. Additional bins cost £35 (for a 240litre bin) or £25 (for 140 litre). If you are renewing this year and would now like extra bins, you can request these on your renewal form.

Can anyone use the service?

This service is for householders, not businesses. All residential premises and properties within the Borough assessed as suitable will be eligible for the service.

Do I have to join?

No, the service is entirely optional. If you do not wish to join the scheme or have a large amount of garden waste you can take it to the local Recycling Household Waste Site on Wigston Road, Oadby LE2 5JE. Alternatively, you could try home composting, see our Home Composting page for more information.

Where can I get a copy of the full terms and conditions?

Copies of the full terms and conditions are available below.

Terms and Conditions:

Garden Waste Service Terms & Conditions 2022 (PDF Document, 150.3 Kb)

What can be placed in the garden waste bin?

YES PLEASE!

  • Grass cuttings
  • Hedge clippings
  • Twigs and small branches
  • Weeds with soil are shaken off
  • Flowers and plants
  • Leaves

NO THANKS!

  • Cardboard, paper or plastic of any description
  • Large quantities of soil
  • Bricks or rubble
  • Any household waste
  • Animal waste
  • Any food waste, including fallen fruit

Your wheeled bin has been left out for collection but has not been emptied

If your bin has not been emptied on the collection day and you are sure that there were no incorrect items within, please contact Customer Services on (0116) 288 8961.

Last updated: Monday, 28 February 2022 12:04 pm