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Community Trigger Process

The Community Trigger is a process that allows members of the community to ask their Community Safety Partnership to review their response to complaints of anti-social behaviour. Registered Housing Providers (social landlords) will also be included in this process.

The Community Trigger gives victims and communities the right to request a review of actions taken where they believe an ongoing problem has not been adequately addressed. This will help to ensure that no-one suffering the harmful effects of anti-social behaviour and hate incidents falls through the net.

The Trigger is designed to ensure that local authorities, police and health services work together to try to resolve any complaints about anti-social behaviour by talking about the problem, sharing information and using our resources to try to reach an agreeable outcome. Private registered providers of social housing will also have a duty to cooperate with this group, as they play a key role in tackling antisocial behaviour in local areas.

The Community Trigger is not a first port-of-call; it is only to be used if you believe that there has been a failure to respond adequately to your complaint.

If you have experienced Anti-social Behaviour and want to report it, please use our online ASB Reporting form or call:

  • Police – 101
  • Oadby & Wigston Borough Council – 0116 257 2692

If you have experienced a hate Incident please contact the Hate Incident Monitoring Project – 0116 305 8263 or or call the Police on 101

In an emergency call 999.

When to use the Community Trigger

The Community Trigger can be used in the following situations:

  • If you (as an individual) have complained to the Council, Police or a Registered Housing Provider (social landlord) about three separate incidents of anti-social behaviour in your locality in the last six months.
  • If three individuals in your local community have complained separately to the Council, Police or Registered Housing Provider (social landlord) in the last six months about the same incident of anti-social behaviour in the locality.
  • If you have been a victim of a single Hate Crime or Incident in the last six months.

It should also be noted that in order for a Community Trigger to be considered you must have made your initial complaint of the ASB within one calendar month of the incident occurring.

Furthermore you must request the Community Trigger to be activated within six months of the date of that initial complaint.

The Trigger does not replace the complaints procedures of individual organisations or replace your opportunity to complain to the Local Government Ombudsman or to the Independent Police Complaints Commission if you believe that your complaint has not been dealt with adequately.

Community Trigger applications may be rejected if they are thought to be prejudicial, discriminatory, malicious, unreasonable, vexatious or frivolous.

How to Activate the Community Trigger

In order to activate the Community Trigger you are required to complete one of our Community Trigger forms.

You can complete the form online or alternatively you can download a paper copy Community Trigger Report Form (PDF Document, 37.01 Kb) which you can then post to Oadby & Wigston Borough Council’s Community Safety and Tenancy Manager at:

Community Safety, Oadby & Wigston Borough Council, Council Offices, Station Road, Wigston, Leicestershire, LE18 2DR

What Happens Next

Once you have asked for a Community Trigger to be activated, the Council’s Community Safety & Tenancy Manager will acknowledge your request within 5 working days.

They will ask the agencies involved to provide details of your complaint and actions that they have considered and taken to date. The manager and officers from partner agencies will look at this information and decide whether a Community Trigger should be activated.

  • If it does not meet the threshold you will be informed with an explanation on how the decision was reached.

  • If it does meet the threshold a meeting will take place between officers from the appropriate agencies and partners involved in the case to discuss the anti-social behaviour and what actions have been considered and taken. The group will review how the Partnership has responded and draft a report of its findings.

    A response will be sent to you by the Council’s Community Safety & Tenancy Manager, explaining the action taken and also making recommendations for any further action that may be necessary for the Partnership to take to resolve the anti-social behaviour.


If you are not entirely satisfied with the response you receive you have the right to an appeal.

In the event of an appeal, individuals should contact the Community Safety & Youth Co-ordinator, who shall convene a meeting of senior officers of the Partnership in order to discuss your case further. Emails should be marked as 'Community Trigger Appeal'.

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