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Community Trigger Process

Get a review of an Anti-Social Behaviour or Hate Incident Case

A review is known as a Community Trigger

If you are reporting an anti-social behaviour incident for the first time, please see our anti-social behaviour page.

A Community Trigger is a process which allows victims and communities the right to request a review of an ongoing anti-social behaviour or hate incident; that you believe has not been adequately dealt with.

It is designed to ensure that the police, council and other relevant organisations work together to try and resolve any complaints about anti-social behaviour by talking about the problem, sharing information and using resources to try to reach an agreeable outcome.

When to Report

A request to activate a Community Trigger can be made if, within the last six months:

  • You (as an individual) have complained to the Council, Police or a Registered Housing Provider (social landlord) about three separate incidents of anti-social behaviour within your area.
  • Three individuals in your local community have complained separately to the Council, Police or Registered Housing Provider (social landlord) about the same incident of anti-social behaviour.
  • You have been a victim of a hate incident.

It should also be noted that in order for a Community Trigger to be considered, you must have made your initial complaint of anti-social behaviour within one calendar month of the incident occurring.

How to Report

The Community Trigger is not a first port of call. If you are reporting the incident for the first time then please visit our anti-social behaviour page for more information.

When you complete this form we will ask you for:

  • Details of the incident(s), including any reference numbers
  • Where it / they took place
  • What action has been taken
  • Your contact detail

You can complete the online Community Trigger Reporting Form here.

Alternatively, you can download a copy of the reporting form at the bottom of this page, or contact Mark Smith, Community Safety & Youth Coordinator, via mark.smith@oadby-wigston.gov.uk providing your name and address for a hard copy to be sent to you.

Hard copies should be marked as 'Private and Confidential' and returned to:

Mark Smith
Community Safety & Youth Coordinator
Oadby & Wigston Borough Council
Station Road
Wigston, Leicestershire
LE18 2DR

Applications can and will be rejected if they are identified as prejudicial, discriminatory, malicious, unreasonable, vexatious or frivolous. In such a case details of this decision will be provided including any appeal options.

Complaints

The community trigger does not replace the existing complaint procedure. You still have the right to complain to the Ombudsman or Independent Office for Police Conduct if you are unhappy about the service you have received.

What Happens Next

Once you have asked for a community trigger to be activated the Community Safety & Youth Coordinator will acknowledge your request within five working days.

They will then ask the agencies involved to provide details of any reports you have made to them which relate to this application. This process will take up to 14 days and will confirm whether you meet the criteria for activation of a formal review. You will therefore be contacted again within that time to confirm whether a full review will take place.

If your application does not meet the threshold for a full review, you will be provided with the rationale for this decision and information regarding what you can do next.

If the threshold is met, you will be informed and the review will take up to 28 days from the date of that decision. You will be provided with further details of what this entails at that time.

In the meantime, if you need to report any further anti-social behaviour or hate related incidents please report it using this link or call:

Oadby & Wigston Borough Council - Customer Service Centre on 0116 288 8961.

Or:

Leicestershire Police on 101 or 999 in an emergency.

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