Flooding advice

Flooding from sewers

Contact Severn Trent Water online or call 0800 783 4444. To assist them please have your postcode ready and record the incident number given to you. This may enable you to track your enquiry.

Flooding on roads

Contact Leicestershire County Council Highways online or on 0116 3050001. The problem may be drainage related or influenced by the capacity of Severn Trent Water Limited’s sewers serving the highway drains.

Flooding from main rivers

Contact the Environment Agency Floodline. Warnings of flooding from main rivers can be provided by email or text message by registering with the Environment Agency using the floodline number 0845 988 1188.

Flooding from ordinary rivers or streams

It is the riparian owners' (i.e. the landowners) responsibility to make sure that a watercourse is not obstructed. If you live on the edge of any watercourse you have a responsibility to ensure that it does not become obstructed.

Is your home at risk of flooding?

To find out if you are at risk of flooding from main rivers and streams, using your postcode or address you can view maps on the Environment Agency website.

Leicestershire County Council as the Lead Local Flood Authority is interested in recording all reports of flooding in order to identify any patterns emerging.

Report flooding issues to Leicestershire County Council online or call 0116 3050001.

Protecting your home from flooding

It is your responsibility to protect your home in the first instance. There is lots of useful advice online of how to be prepared and have a robust flood plan in place.

If you think that your home is at risk of flooding and believe you need to protect your home with sandbags, it is a good idea to buy some from DIY outlets ready to use in case of a flood.

Remember though, sandbags are only a short term fix and may not be appropriate or effective in some flood risk circumstances.

Council sand and bags

We keep a limited amount of sand and bags to help protect houses and critical council infrastructure in emergency situations. We do not supply these to protect other property such as gardens/ garages/ outbuildings.

When flood warnings are in place, the sand and bags are available on a first come first served basis at our depot off Wigston Rd, Oadby, Leicester. LE2 5JE. Residents are advised to bring a spade/shovel to fill the bags.

Residents with properties susceptible to flooding are strongly advised to have preparations and plans in place for flooding and not to rely on last minute supplies of sandbags.

Last updated: Tuesday, 16 August 2022 11:30 am