Items that can be collected
The following items can be collected for a fee:
- Doors that form part of an item of furniture
- Vacuum cleaners
- Domestic furniture (including any wooden fitted furniture)
- Garden furniture
- Domestic carpets
- Refrigerators, freezers or coolers (non-commercial)
- Washing machines, tumble dryers or dishwashers, microwaves
- Three-piece suites
- Bags of smaller household items such as crockery, pots and pans
Please note, bags need to be strong enough to ensure they do not split when being taken to the vehicle. Items will not be accepted if they contain glass. Standard charges apply as of April 2019.
- Non-electrical items £22.00 for the first item, followed by an additional £4.10 per item
- Electrical items £22.00 for the first item, followed by an additional £4.10 per item
Loose wood, bulky garden material, dismantled garden sheds, window frames without glass and wooden garage doors will require an assessment. Please contact Customer Services on Leicester (0116) 288 8961, to arrange an assessment.
House improvement or building work-related items such as building waste or replaced windows, will not be collected.
Broken glass must be supplied in a box.
Bagged, boxed and tied waste will be classed as individual items.
Sheds must be dismantled and each panel will be classed as an item.
All items must be presented in a way that satisfies manual handling and can be easily loaded onto the collection vehicle. Failure to do so will result in non-collection of items.
Arranging a collection
Please Note: Our Customer Service Centre and Oadby Library are currently closed due to COVID-19 so you will not be able to make your payments here. Our Customer Service Team will take payments over the phone.
To arrange a collection please contact Customer Services on Leicester (0116) 288 8961.
Please note: due to popular demand for the bulky waste service some collection dates may already be fully booked. Please, therefore, check with a Customer Service Advisor, at the time of booking, when the next available collection date will be.
You will be required to make the payment over the telephone (0116 2888961) by debit or credit card when booking in the bulky collection at least a week prior to the collection.
Customer Services will advise you on charges and arrange for collection. Payment must be made in advance and a receipt number will be issued. You will need to retain this number in case of a query by admin or collection staff. Please note that our collectors do not take payment at the time of collection.
Please note, all collections are carried out on Thursdays only between 7 am and 3 pm. All items must be as described, placed at the front edge of your property and visible from the road from 7 am on the collection day. Clinical waste and white goods (washing machines, dishwashers etc) collections are on a Wednesday.
Are you eligible for a free collection?
Residents on certain benefits can apply for exemption, This will then entitle to 2 collections during the financial year with up to a maximum of 4 items on each collection.
Customers need to live in the borough and be in receipt of one of the following benefits:
- Universal Credit (Housing Element Only)
- Housing Benefit
- Council Tax Support
- Disability Living Allowance
- Personal Independence Payment
- Incapacity Benefit
- Constant Attendance Allowance
- Industrial Injuries Disablement Benefit
- Attendance Allowance
- Disabled Students Allowance
- Severe Disablement Allowance
- War Disablement Pension
- Armed Forces Compensation Scheme
To apply for an exemption please contact our Customer Service Team on 0116 288 8961 or email email@example.com
You may be required to provide proof that you are in receipt of the benefit.
Reuse unwanted items
Your household items may be of use to someone else. Organisations, particularly charities, may accept your household items and put them to good use or offer them to others. Please contact them directly for more information.
Recycling household furniture
Please visit the Recycle Network web site for all your unwanted items. Do not let your attic, shed or cupboards fill up with unwanted junk. Recycle them to a new home today.
Last updated: Monday, 29 March 2021 12:12 pm