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Energy

There are a number of organisations that can provide information and advice on energy related issues, such as: insulation, energy bills, renewable technology and energy debt. Some of the key organisations are listed below, along with their contact details.

  • Energy - thermostat 1Energy Saving Trust - offers free, impartial advice to communities and households on how to reduce carbon emissions, use water more sustainably and save money on energy bills. They can also give up-to-date information on grants available to help fund certain energy saving measures in your home. Tel: 0300 123 1234 Lines are open Monday to Friday 9am to 8pm, and Saturday 10am to 2pm.

  • Centre for Sustainable Energy - has advice and energy saving tips on their website. This includes a vast range of information leaflets on domestic energy use; including topics such as wall insulation (solid and cavity), central heating controls, energy monitors, damp, solar panels and the Green Deal.
  • Energy - home heat helpline logo 1Home Heat Helpline - Home Heat Helpline provides free advice about gas and electricity issues. If you are struggling to pay your bills they can give you quick clear information on the grants, benefits and payment schemes that you may be entitled to, as well as basic steps that you can take to save money on heating bills by making your home more energy efficient. Tel: 0800 33 66 99

  • Energy - age UK logo 1Age UK Oadby & Wigston - Age UK are able to give general advice and put people in touch with local services. Tel: 0116 2885203
  • Citizens Advice Bureau (CAB) - The Citizens Advice Bureau provide advice on budgeting, debt and benefit issues. South Wigston Office Tel: 0844 417 1025 or 0300 330 1025 from mobiles. The Advice Guide, from the Citizens Advice Bureau, provides online advice on energy supply. It includes areas such as saving money on your energy bills, switching energy supplier and understanding your energy bills.
  • Carbon Footprint Calculator - The Carbon Footprint calculator allows you to calculate how much CO2 you're producing in your everyday life, allowing you to recognise where energy can be saved to reduce your carbon footprint.

Further Help for the Elderly

Winter Fuel Payment information from the Pension service

The Winter Fuel Payment is an annual payment to help with heating costs. It is made to households with someone over the pension credit age and is usually paid automatically. If you think that you qualify but have not received payment, then you will need to make a claim.

Warm Home Discount information from the pension service

The Warm Home Discount scheme is run by the energy companies which offers a rebate for electricity bills of low income households. Qualifying criteria varies between companies. You should contact your energy provider to discuss your circumstances and eligibility.

Priority services register

Domestic gas and electricity suppliers offer special services to customers who are of pension age, disabled, suffering from a chronic illness or have a visual or hearing impairment. Some of the services they provide include: large print bills, bills in Braille, meter reading and a bill nominee scheme. Contact your fuel supplier for more information. The table below contains the main suppliers contact numbers for their Priority Service Register.

Supplier

Contact number

British Gas

Home Energy Care: 0800 072 8625

EDF

Priority Register: 0800 269 450

E.ON

Priority Register: 0800 096 3080 or 0800 051 1480

Npower

The Warm Response Service: 0808 172 6999

Scottish Power

Carefree: 0800 027 1122

SSE

Careline: 0800 622 838

Find out more in the Keep Warm Keep Well leaflet.

Switching energy tariffs

Internet price comparison sites help you to find the best deal for your energy by comparing the energy tariffs from many different suppliers at once. The Ofgem Confidence Code is a Code of Practice that governs independent energy price comparison sites. This code insists that its members follow key principles for how they operate their service. The sites covered by the Confidence Code act independently of suppliers and therefore produce unbiased results. All of the comparison sites are free to use and give detailed information on each tariff produced in the search. The following websites are all accredited by the Confidence Code:

Energyhelpline.com

Energylinx

MoneySupermarket.com

myutilitygenius.co.uk

SimplySwitch

Switchgasandelectric.com

TheEnergyShop.com

UKPower.co.uk

Unravelit

uSwitch.com

Which? Switch

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