If you are homeless or threatened with homelessness then please read through the following advice:

The Homelessness Reductions Act 2017 requires Oadby & Wigston Borough Council to provide a Homelessness Advisory Service to any person in the Borough. The following advice is for people actually in the Oadby & Wigston Borough. If you are outside of the Borough then please contact your own Council for Homelessness Advisory Services (s179(1) Housing Act 1996 as amended by the Homelessness Reduction Act 2017).

The Homelessness Advisory Service in this Borough is called Housing Options. The Housing Options team will offer to undertake an assessment and produce a plan if you are homeless or threatened with homelessness.

We aim to create your personal housing plan with your agreement. We accept that this is not always possible, if this happens then we must record why no agreement can be reached. Please remember that failure to stick to the plan will affect our ability to help you and might ultimately lead us to decide not to help you further.

When contacting Housing Options please remember to tell us if you fall into any of the following categories:

  • persons released from prison or youth detention accommodation
  • care leaver
  • a former member of the regular armed forces
  • victim of domestic abuse
  • a person leaving the hospital
  • a person suffering from a mental illness or impairment

as our team of experienced Housing, Options Officers tailor their advice to ensure that people in the above categories have their needs met specifically as required by s179(2) Housing Act 1996 as amended by the Homelessness Reduction Act 2017

By contacting us your details will be recorded on a computer system to better help us help you. The government requires us to send them information on a regular basis that will include your personal data. Please be assured that this is done securely.

There are 3 main methods of contacting Housing Options:

1. Contact the Customer Service Centre by phone on 288 8961 or in person at 40 Bell Street, Wigston during normal office hours. They will put you in contact with Housing Options.

2. E-mail housingoptions@oadby-wigston.gov.uk

3. Write to us at our postal address (not open for visitors) Council Offices, Station Road, Wigston

The rights of persons who are homeless or threatened with homelessness are outlined in the Housing Act 1996, the Homelessness Act 2002 and the Homelessness Reduction Act 2017 - in addition to secondary legislation passed by the relevant Secretary of State with the powers conferred by the aforementioned Acts - and those derived through precedents made by Judges in certain Courts. Should you live outside of the Borough and wish to make a homelessness application to Oadby & Wigston Borough Council as opposed to seeking Homelessness Advisory Services (which you would do from the Council area in which you live) then please see the Housing Options webpage.

Homeless Prevention Funds Policy and Procedure (PDF Document, 414.29 Kb)

Last updated: Monday, 28 March 2022 9:40 am