Contacting us online
You can contact us online for general enquiries and questions about the council or its services using our online form.
Contacting us by email
You can also contact Customer Service Team by emailing customerservices@oadby-wigston.gov.uk.
Contacting us by telephone
You can call our Customer Services Team on (0116) 288 8961, Monday to Friday between the times below.
| Days | Times |
|---|---|
|
Monday |
8.45am to 4.45pm |
|
Tuesday |
8.45am to 4.45pm |
|
Wednesday |
9.30am to 4.45pm |
|
Thursday |
8.45am to 4.45pm |
|
Friday |
8.45am to 4.15pm |
Visiting our reception point
Customers can visit our reception desk at our council office at Brocks Hill Country Park (Washbrook Lane, Oadby, LE2 5JJ) where they can receive basic advice, book to see council officers face to face at town centre appointment hubs and hand in forms and documents.
The reception is open on weekdays between 9.15am and 4.15pm (with a 30-minute lunch closure from 12pm - 12.30pm)
Video appointments
Customers can book a video call with a member of our Customer Services team during the telephone hours shown above.
To book a video call please fill out the short form below where you can request an appointment for the same day, or for up to seven days in the future.
The form will ask you for the subject of the appointment and about your availability, then a member of the team will reply to you via email with the time and date of your appointment and a link to join the video call.
You can book a video appointment here
Appointment hubs
Customers can request face to face appointments to meet with one of our officers at the following times and locations:
- Elliott Hall, South Wigston on Tuesdays between 9am and 12pm
- Trinity Methodist Church, Oadby on Wednesdays between 10am and 1pm
- King’s Centre, Wigston on Thursdays between 1pm and 4pm
Visitors to the council’s appointment hubs must have a pre-booked appointment. These can be made by calling the council’s customer service team on 0116 288 8961.
Out of hours emergency telephone number
For out of hours emergencies please telephone (0116) 288 8961 and the recorded message will give you the emergency contact number. You can also visit our out of hours emergencies web page.
Last updated: Wednesday, 28 February 2024 9:22 am