Contacting us online

You can contact us online for general enquiries and questions about the council or its services using our online form.

Contact us

Contacting us by email

You can can also contact Customer Service Team by emailing .

Contacting us by telephone

You can call our Customer Services Team on (0116) 288 8961, Monday to Friday between the times below.

PLEASE NOTE: Our Customer Service phone lines will be closed between 12.30 p.m. and 1.30 p.m.




8.45am to 4.45pm


8.45am to 4.45pm


9.30am to 4.45pm


8.45am to 4.45pm


8.45am to 4.15pm

Out of hours emergency telephone number

For out of hours emergencies please telephone (0116) 288 8961 and the recorded message will give you the emergency contact number. You can also visit our out of hours emergencies web page.

Last updated: Monday, 24 May 2021 11:38 am