Contacting us online

You can contact us online for general enquiries and questions about the council or its services using our online form.

Contact us

Contacting us by email

You can can also contact Customer Service Team by emailing .

Contacting us by telephone

You can call our Customer Services Team on (0116) 288 8961, Monday to Friday between the times below.

Days Times


8.45am to 4.45pm


8.45am to 4.45pm


9.30am to 4.45pm


8.45am to 4.45pm


8.45am to 4.15pm

Appointment hubs

Customers can request face to face appointments to meet with one of our officers at the following times and locations:

  • Elliott Hall, South Wigston on Tuesdays between 9am and 12pm
  • Trinity Methodist Church, Oadby on Wednesdays between 10am and 1pm
  • King’s Centre, Wigston on Thursdays between 1pm and 4pm

Visitors to the council’s appointment hubs must have a pre-booked appointment. These can be made by calling the council’s customer service team on 0116 288 8961.

Out of hours emergency telephone number

For out of hours emergencies please telephone (0116) 288 8961 and the recorded message will give you the emergency contact number. You can also visit our out of hours emergencies web page.

Last updated: Wednesday, 28 June 2023 3:25 pm