Information

This web page has been created to help people find the latest

information about changes to our services and signpost people to the latest health advice.

Our primary concern is the health and wellbeing of all residents living, working and visiting the Borough of Oadby & Wigston.

Updates about any changes to our services will be posted on this webpage.

If you work for a media organisation and would like to contact the Council about COVID-19, contact our Communications Team: Call 0116 2888 961 or email communications2@oadby-wigston.gov.uk

Health Updates

We can all help control the virus if we all stay alert.

It is critical that everybody observes the following key behaviours:

  • HANDS - Wash your hands regularly and for at least 20 seconds.
  • FACE - Cover your face in enclosed spaces, especially where social distancing may be difficult and where you will come into contact with people you do not normally meet.
  • SPACE - Stay 2 metres apart where possible, or 1 metre with extra precautions in place.

You can also read more about what you can and cannot do here: Coronavirus Outbreak FAQs

Do not leave home if you or anyone in your household has symptoms.

Symptoms are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature);
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual); and/or
  • a loss of, or change in, your normal sense of taste or smell – as this is a sign of a respiratory infection, which includes the coronavirus.

How long for?

  • if you have mild symptoms, stay at home for at least 10-days; or
  • if you live with other people, they should stay at home for at least 14-days from the day the last person got symptoms.

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

More Information:

For information and regular updates from the Department of Health and Social Care and Public Health England about the current coronavirus situation, please visit the GOV UK website.

For information and advice from the NHS about the coronavirus, its symptoms, how to avoid catching or spreading it, and what to do if you suspect you have it, please visit the NHS website.

You must book yourself a coronavirus test and self-isolate if you have symptoms of the virus. You can find information about all of the test sites available across Leicestershire on the Leicestershire County Council website.

Rapid asymptomatic testing can help identify people who are infected but do not have symptoms. For information about rapid asymptomatic testing, please visit the Leicestershire County Council website.

Support for Extremely Vulnerable People

You can register for additional support if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food.

If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway.

This service is free. You can register yourself, or for someone else. Register here.

Business Advice

Test and Trace Support Payment

From 28 September 2020 If you have been told by NHS Test and Trace to Self Isolate you may be eligible for a Test and Trace Support Payment of £500.

To be eligible you must

  • Have been asked to self isolate by NHS Test and Trace, either because you have tested positive for Cornonavirus or have recently been in contact with someone who has tested positive.
  • Be employed or Self Employed.
  • Be unable to work from home and will lose income as a result of self isolating.
  • Be currently receiving Universal Credit, Working Tax Credit, Income Based Employment and Support Allowance, Income Based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit.

Our Discretionary scheme is now closed.

To make a claim please complete the online form. This is quickest way to claim.

Make a claim

If you are unable to make a claim online please contact our Benefits team on 0116 2888961 (option 4) to arrange a telephone application.

If you have any enquires please email us at testandtracesupport@oadby-wigston.gov.uk Please include a telephone number we can contact you on and brief details of your enquiry.

If you are overdrawn please ask about your rights to ensure your bank does not use any support payment you get to pay off your overdraught.

Claims need to be made within 14 days of the date your self isolation ends.

The Test and Trace Payment is taxable if you are a taxpayer but it is not subject to National Insurance Contributions. HMRC will automatically collect tax from your pay through your tax code, or self-employed recipients should report the payment on their 20/21 Self-Assessment tax return.

The latest version of the NHS App (v4.0) is now available to download from the app store or you can get this on Google play.

You can apply to your local authority up to 2 weeks after your self-isolation period has ended. Receiving an NHS Test and Trace Account ID does not necessarily mean you will be eligible for the NHS Test and Trace Support Payment. You must request the Account ID during the self-isolation period. Once you have this, you can claim up until 14 days after your self-isolation period ended. You must complete your customer journey on the app before a payment can be considered.

Business Gateway Support

The Business Gateway have a webpage signposting to information and support for businesses.

Money and Pensions Service (MAPS)

The Money and Pensions Service have added two pages to their website which will be monitored and updated on a regularly basis and will provide direct guidance to the public about money in general and more specific financial guidance and actions that people can take to help themselves.

https://www.moneyadviceservice.org.uk/en/articles/coronavirus-and-your-money

https://www.moneyadviceservice.org.uk/en/articles/coronavirus-what-it-means-for-you

Service Updates

Services delivered by the Council are currently under review and we will update this webpage about changes to services as soon as possible. You can also find updates on our 'Latest Council News'.

The full guidance can be found here: https://www.gov.uk/guidance/national-lockdown-stay-at-home

The following will be closed / remain closed:

  • Community centres
  • Tennis courts / sports courts
  • Outdoor gyms
  • Football pitches

Open for use in line with government guidelines on social distancing / numbers ets:

  • Play areas
  • Parks (but not outdoor gyms or tennis courts / sports courts)
  • Car Parks
  • Cemeteries
  • Allotments – plot holders only (max of two people visiting per plot)

Oadby Tip Re-Opening

The Oadby Tip run by Leicestershire County Council is now open Monday - Wednesday: 9:00-17:00 and Saturday - Sunday: 9:00-17:00. The site is closed Thursday - Friday.

You must book an appointment to visit the site using the booking system. This is to ensure social distancing will be adhered to.

For more information about the Oadby tip visit the Leicestershire County Council website.

Customer Service Centre

The Customer Service Centre will be closed to the public from Monday 23 March 2020 in the best interest of everyone’s health and safety. However, you will still be able to contact them via:

PLEASE NOTE: Effective from Wednesday 25 March 2020 our Customer Services phone lines will close from 12.30 p.m. to 1.30 p.m. Normal working hours will otherwise be the same. Click the link to view the opening hours.

Leisure Centres

All Everyone Active sites in the Borough of Oadby and Wigston are now closed due to the lockdown announced on 4 January 2021.

Universal Credit

For information about coronavirus and Universal Credit please follow this link.

Debt Recovery

Oadby and Wigston Borough are not actively undertaking debt recovery at this time. If you currently have recovery arrangements in place but are struggling to pay we will look at further adjustments.

If your Council Tax bill is due 15 April 2020 we can discuss payments options with you.

For both these enquiries please contact us via email on recovery@oadby-wigston.gov.uk and one of our team will get in contact with you as soon as possible.

Housing: Choice-Based Lettings and Transfers

In managing its own housing stock the Council continues to prioritise those people in the Borough who are homeless and/or affected by the COVID-19 outbreak and whilst we are advertising council properties through choice based lettings (CBL) there will be accommodation which is used to discharge homelessness functions which is not advertised but rather allocated as a direct let to those priority homeless cases. This is to allow for movement within the Council’s housing stock which is needed to meet the unprecedented demand for urgent housing where the council has a statutory duty under homelessness legislation.

Those properties advertised through CBL by Registered Providers (RP) continued to be advertised in the normal manner, and where an offer has been made customers should contact the RP for details of their sign up process.

Housing Benefit and Council Tax Support Hardship

Local Housing Allowance

In response to COVID -19 the government has announced help for people renting in the form of increases to the Local Housing Allowance- it has been increased so that it covers up to 30% of the market rent in your area.

Housing Benefit

We will increase existing Housing Benefit as soon as possible. We are currently working hard to implement this change so please bear with us during these unprecedented times.

  • Shared rate - £78.00
  • 1 Bedroom - £103.56
  • 2 Bedroom - £130.03
  • 3 Bedroom - £155.34
  • 4 Bedroom - £205.97

Council Tax Support Hardship

Awards have been made from the hardship fund for working age residents who receive help with their Council Tax bills through local Council Tax support schemes. Working age residents who have an existing award of Council Tax Reduction Scheme have been awarded up to an additional £150 of support credited directly to their 2020/21 Council Tax bill (if your bill after your Council Tax Reduction award and any other discount you are entitled to is less than £150, your bill will be reduced to zero). Revised Council Tax bills have been posted on 16 July 2020.

Housing Benefit/Council Tax Support – Increase to Additional Earnings Disregard to £37.10

We will be recalculating entitlement for those residents, lone parents, couples with children and disabled people, where the claimant or partner is working more than 16 hours per week, who would be or are entitled to Working Tax Credit. You do not need to contact the Benefits or Council Tax teams. Revised entitlement and Council Tax bills will be sent once the awards have been made.

Test and Trace Support Payment

From 28 September 2020 If you have been told by NHS Test and Trace to Self Isolate you may be eligible for a Test and Trace Support Payment of £500.

To be eligible you must

  • Have been asked to self isolate by NHS Test and Trace, either because you have tested positive for Cornonavirus or have recently been in contact with someone who has tested positive.
  • Be employed or Self Employed.
  • Be unable to work from home and will lose income as a result of self isolating.
  • Be currently receiving Universal Credit, Working Tax Credit, Income Based Employment and Support Allowance, Income Based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit.

If you do not meet all of these criteria but have suffered a loss of income as a result of self-isolation, you may still qualify for a discretionary fund.

To make a claim please complete the online form. This is quickest way to claim.

Make a claim

If you are unable to make a claim online please contact our Benefits team on 0116 2888961 (option 4) to arrange a telephone application.

If you have any enquires please email us at testandtracesupport@oadby-wigston.gov.uk Please include a telephone number we can contact you on and brief details of your enquiry.

If you are overdrawn please ask about your rights to ensure your bank does not use any support payment you get to pay off your overdraught.

Claims need to be made within 14 days of the date your self isolation ends.

Information for Landlords

Enforcement of Standards in Private Rented Properties

The Government has provided Local Authorities with guidance on the enforcement of standards in private rented properties during the COVID – 19 outbreak. Click here for full details.

FAQ's for Landlords

We have been receiving a few questions from landlords throughout the current course of the pandemic. Hopefully our FAQ's for Landlords (PDF Document, 329.3 Kb) can help answer some of these questions.

Meeting and Event Cancellations

Due to the coronavirus pandemic and based on guidance from government, we have taken the decision to cancel certain meetings and events:

  • Residents Forums
  • Youth Council
  • Council Working Groups
  • Civic Duties by the Mayor
  • Supersonic Boom
  • Walking Football - Tuesdays at Wigston Academy
  • Active Youth Club - Wednesdays at Wigston College

Future events will be under constant review.

Last updated: Tuesday, 2 February 2021 5:25 pm