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Coronavirus Outbreak FAQ's - Find out what you can and can't do here: ow.ly/2yQo50zIyCj

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Coronavirus (COVID-19): Information

Information

This web page has been created to help people find the latest information about changes to our services and signpost people to the latest health advice.

Our primary concern is the health and wellbeing of all residents living, working and visiting the Borough of Oadby & Wigston.

Updates about any changes to our services will be posted on this webpage.

If you work for a media organisation and would like to contact the Council about COVID-19, contact our Communications Team: Call 07787 707869 or email communications2@oadby-wigston.gov.uk

Health Updates

Stay Alert, Control the Virus, Save Lives

We can all help control the virus if we all stay alert.

This means you must:

  • stay at home as much as possible;
  • work from home if you can;
  • limit contact with other people;
  • keep your distance if you go out (2 metres apart where possible); and
  • wash your hands regularly.

You can also read more about what you can and cannot do here: Coronavirus Outbreak FAQs

Do not leave home if you or anyone in your household has symptoms.

Symptoms are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature);
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual); and/or
  • a loss of, or change in, your normal sense of taste or smell – as this is a sign of a respiratory infection, which includes the coronavirus.

How long for?

  • if you have mild symptoms, stay at home for at least 7-days; or
  • if you live with other people, they should stay at home for at least 14-days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

More Information:

For information and regular updates from the Department of Health and Social Care and Public Health England about the current coronavirus situation, please visit the GOV UK website.

For information and advice from the NHS about the coronavirus, its symptoms, how to avoid catching or spreading it, and what to do if you suspect you have it, please visit the NHS website.

Support for Extremely Vulnerable People

You can register for additional support if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food.

If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway.

This service is free. You can register yourself, or for someone else. Register here.

Government's Planned Timetable for Lifting Lockdown Restrictions

On Sunday, 10 May 2020, the Prime Minister addressed the nation on the ongoing Coronavirus (COVID-19) pandemic announcing in outline the Government's 3-step approach for how and when the UK will adjust lockdown restrictions.

On Monday, 11 May 2020, the Government published its COVID-19 Recovery Strategy which provided further details.

The Government's aim at the centre of its stratey is to:

"Return life to as close to normal as possible, for as many people as possible, as fast and as fairly as possible, in a way that avoids a new epidemic, minimises lives lost and maximises health, social and economic outcomes."

Each of the three steps, broken down by different topic areas, has been summarised in the document below.

Government's Planned Timetable for Lifting Lockdown Restrictions (PDF Document, 175.62 Kb)

Service Updates

Services delivered by the Council are currently under review and we will update this webpage about changes to services as soon as possible. You can also find daily updates on our 'Latest Council News'.

Oadby Tip Re-Opening

The Oadby Tip run by Leicestershire County Council will recommence operation on Monday 19 May from 9.00 a.m. – 5.00 p.m.

A booking system will be in place and social distancing will have to be adhered to. There will also be a traffic management system in place.

Please go to the Leicestershire County Council website for further details. We will update the website regularly with further information as it becomes available. They also have a Re-opening of Waste Sites FAQs page.

Parks and Open Spaces

Following on from the recent Government announcement regarding parks and open spaces, we can confirm that the following areas are now open:

  • All parks in the Borough;
  • Car parks (with the exception of Brocks Hill Car Park);
  • Tennis courts; and
  • Multi-use game areas.

However, activity areas, outdoor gym equipment and skateparks will remain closed. Please continue to follow guidelines on social distancing.

Customer Service Centre

The Customer Service Centre will be closed to the public from Monday 23 March 2020 in the best interest of everyone’s health and safety. However, you will still be able to contact them via:

PLEASE NOTE: Effective from Wednesday 25 March 2020 our Customer Services phone lines will close from 12.30 p.m. to 1.30 p.m. Normal working hours will otherwise be the same. Click the link to view the opening hours.

Leisure Centres

All Everyone Active sites in the Borough of Oadby and Wigston are now closed with immediate effect. Everyone Active will update us regularly on the current status of the leisure facilities.

Universal Credit

For information about coronavirus and Universal Credit please follow this link.

Debt Recovery

Oadby and Wigston Borough are not actively undertaking debt recovery at this time. If you currently have recovery arrangements in place but are struggling to pay we will look at further adjustments.

If your Council Tax bill is due 15 April 2020 we can discuss payments options with you.

For both these enquiries please contact us via email on recovery@oadby-wigston.gov.uk and one of our team will get in contact with you as soon as possible.

Housing: Choice-Based Lettings and Transfers

We are currently prioritising those people in the Borough who are homeless and/or affected by the COVID-19 outbreak and as such we are not currently allowing any new transfers of council tenants, other than for those which have an urgent need to move for medical reasons or there is a risk to life.

If you have already been allocated a council property by way of a transfer you will be contacted by the housing team to discuss when your move will take place. Please note that this relates to council properties only and each Registered Provider (RP) advertising on the Choice Based Lettings site will have their own policy, if you have bid on/been allocated a property owned by a RP you should contact them directly for more information about your move if required.”

Housing Benefit and Council Tax Support Hardship

Local Housing Allowance

In response to COVID -19 the government has announced help for people renting in the form of increases to the Local Housing Allowance- it has been increased so that it covers up to 30% of the market rent in your area.

Housing Benefit

We will increase existing Housing Benefit as soon as possible. We are currently working hard to implement this change so please bear with us during these unprecedented times.

  • Shared rate - £78.00
  • 1 Bedroom - £103.56
  • 2 Bedroom - £130.03
  • 3 Bedroom - £155.34
  • 4 Bedroom - £205.97

Council Tax Support Hardship

We will shortly be making awards from the recently announced hardship fund for working age residents who receive help with their Council Tax bills through local Council Tax support schemes. Working age residents who have an existing award of Council Tax Reduction Scheme will be automatically awarded up to an additional £150 of support credited directly to their 2020/21 Council Tax bill (if your bill after your Council Tax Reduction award and any other discount you are entitled to is less than £150, your bill will be reduced to zero). You do not need to contact the Benefits or Council Tax teams to apply for this extra assistance. Revised Council Tax bills will be sent once the awards have been made.

Housing Benefit/Council Tax Support – Increase to Additional Earnings Disregard to £37.10

We will be recalculating entitlement for those residents, lone parents, couples with children and disabled people, where the claimant or partner is working more than 16 hours per week, who would be or are entitled to Working Tax Credit. You do not need to contact the Benefits or Council Tax teams. Revised entitlement and Council Tax bills will be sent once the awards have been made.

Information for Landlords

Enforcement of Standards in Private Rented Properties

The Government has provided Local Authorities with guidance on the enforcement of standards in private rented properties during the COVID – 19 outbreak. Click here for full details.

FAQ's for Landlords

We have been receiving a few questions from landlords throughout the current course of the pandemic. Hopefully our FAQ's for Landlords (PDF Document, 329.3 Kb) can help answer some of these questions.

Meeting and Event Cancellations

Due to the coronavirus pandemic and based on guidance from government, we have taken the decision to cancel certain meetings and events:

  • Residents Forums
  • Youth Council
  • Council Working Groups
  • Civic Duties by the Mayor
  • Supersonic Boom
  • Walking Football - Tuesdays at Wigston Academy
  • Active Youth Club - Wednesdays at Wigston College

Future events will be under constant review.

Business Advice

Leader of The Council, Cllr John Boyce, addresses the Borough's businesses with an open letter to let them know that the Council's priority is to safeguard as many businesses & jobs in the Borough as possible. Read the full letter.

Thank you for your Grant Applications. We are currently experiencing extremely high volumes of applications and calls. In order for us process these as quickly as possibly we kindly request that you keep contact to a minimum.

While the main priority is clearly the well-being of individuals affected by the virus, there is nevertheless a growing impact on business.

The Government has announced various measures to support businesses both in the Budget and on an ongoing basis as the situation develops. We dedicated a page to providing Advice for Businesses.

The Business Gateway have also created a page signposting to information and support for businesses.

Communities Fund

Leicestershire County Council has established a £1m fund to support the local voluntary and community sector, during the current Coronavirus pandemic. See the Leicestershire Communities website for details.

In response to the Coronavirus outbreak, the Chancellor announced two grants to support businesses through the Covid-19 pandemic.

Money and Pensions Service (MAPS)

The Money and Pensions Service have added two pages to their website which will be monitored and updated on a regularly basis and will provide direct guidance to the public about money in general and more specific financial guidance and actions that people can take to help themselves.

https://www.moneyadviceservice.org.uk/en/articles/coronavirus-and-your-money

https://www.moneyadviceservice.org.uk/en/articles/coronavirus-what-it-means-for-you

Local Authority Discretionary Grants Fund

Small Business Grants

  • A grant of £10k for each business that was eligible for relief under the small business rate relief scheme or rural rate relief scheme on March 11th 2020.

Retail, Leisure and Hospitality Grants

  • A grant available in the aforementioned sectors of £10k for businesses which had a rateable value of up to £15,000 and were eligible for retail relief on 11th March.
  • A grant of £25k for businesses with a rateable value of over £15,000 and less than £51,000 on 11th March.

After you have submitted your completed form, for either grant, we will endeavour to make a payment within 5 working days.

COMPLETE THE FORM

As per Central Government guidance, Oadby and Wigston Borough Council requires information to be completed, via submission of the above form, from eligible businesses in order to complete awards on grant payments.

It is your sole responsibility to ensure that:

  1. Any information provided by you as part of your claim including but not limited to your bank account details, are correct; and
  2. You have the relevant power and/or authorisation on behalf of your company to authorise payments into the bank account provided.

In any instances of incorrect payments, Oadby and Wigston Borough shall not be liable to you or be held responsible by you as the recipient. Oadby and Wigston Borough Council reserves the right to clawback any payments made in error, either through system malfunction or provision of incorrect business or banking details.

Oadby and Wigston Borough Council reserve the right to reclaim any funding that is given to you, including but not limited to where the funding is given in error or due to you providing the Council with false and/or misleading information. Oadby and Wigston Borough Council holds the right to undertake further checks to confirm eligibility for the grant and will contact you directly should this be required or there are any matters that we need to discuss regarding your claim.

By completing and submitting the form you are confirming that:

  1. You are in a position to authorise payments into the referenced bank account and that any fraudulent claims made could result in criminal prosecution and the grant being reclaimed;
  2. That the bank account details are accurate and that the funds from this grant will be placed into this account;
  3. You agree and accept that Oadby and Wigston Borough Council does not guarantee any funding;
  4. You consent to Oadby and Wigston Borough Council processing, within its own organisation, central government and in accordance with the Data Protection Legislation any information that you have provided to them in order to process your claim successfully.
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