Customer Service Standards

Putting customers first is at the heart of everything we do

Oadby & Wigston Borough Council is committed to delivering a high standard of service to all our customers and to improving the services we provide.

You can view our Customer Charter here: Customer Charter (PDF Document, 168.69 Kb)

Service Standards

Each of our service areas has produced customer service standards, to help our customers see what levels of service they can expect from us.

By setting standards, it makes it possible for us to measure how much we are improving. If you would like to comment on our standards on any aspect of our service please get in touch with us.

Customer Service Standards - Anti Social Behaviour (PDF Document, 216.76 Kb)

Customer Service Standards - Benefits (PDF Document, 216.17 Kb)

Customer Service Standards - Business rates (PDF Document, 215.83 Kb)

Customer Service Standards - Communications & Marketing (PDF Document, 219.77 Kb)

Customer Service Standards - Corporate Asset Clean & Green Team (PDF Document, 221.71 Kb)

Customer Service Standards - Council Tax (PDF Document, 218.75 Kb)

Customer Service Standards - Customer Services (Word Document, 260.55 Kb)

Customer Service Standards - Customer Service Improvement (PDF Document, 218.44 Kb)

Customer Service Standards - Data Protection and Compliance (PDF Document, 219.19 Kb)

Customer Service Standards - Democratic Services (PDF Document, 237.92 Kb)

Customer Service Standards - Development Control (PDF Document, 242.13 Kb)

Customer Service Standards - Economic Development (PDF Document, 241.22 Kb)

Customer Service Standards - Electoral Services (PDF Document, 239.4 Kb)

Customer Service Standards - Environmental Health (PDF Document, 239.98 Kb)

Customer Service Standards - Finance (PDF Document, 214.21 Kb)

Customer Service Standards - Housing Income Management (PDF Document, 212.91 Kb)

Customer Service Standards - Housing Lettings (PDF Document, 230.3 Kb)

Customer Service Standards - Housing Repairs and Maintenance (PDF Document, 231.15 Kb)

Customer Service Standards - IT (PDF Document, 239.44 Kb)

Customer Service Standards - Housing Tenancy & Estate Management (PDF Document, 214.78 Kb)

Customer Service Standards - Licensing (PDF Document, 219.04 Kb)

Customer Service Standards - Planning Policy (PDF Document, 219.9 Kb)

Customer Service Standards - Recovery (PDF Document, 217.13 Kb)

Customer Service Standards - Waste Collection Service (PDF Document, 216.42 Kb)

To review performance against our service standards please visit our performance webpage.