Putting customers first is at the heart of everything we do

Oadby & Wigston Borough Council is committed to delivering a high standard of service to all our customers and to improving the services we provide.

You can view our Customer Charter here: Customer Charter (PDF Document, 496.18 Kb)

Service Standards

Each of our service areas has produced customer service standards, to help our customers see what levels of service they can expect from us.

by setting standards, it makes it possible for us to measure how much we are improving. If you would like to comment on our standards on any aspect of our service please get in touch with us.

Customer Service Standards - Electoral Services (PDF Document, 293 Kb)

Customer Service Standards - Community and Wellbeing (PDF Document, 301.96 Kb)

Customer Service Standards - Data Protection and Compliance (PDF Document, 289.83 Kb)

Customer Service Standards - Democratic Services (PDF Document, 292.42 Kb)

Customer Service Standards - Planning Policy Regeneration (PDF Document, 295.32 Kb)

Customer Service Standards - Waste Collection Service (PDF Document, 292.25 Kb)

Customer Service Standards - Anti Social Behaviour (PDF Document, 291.1 Kb)

Customer Service Standards - Building Control (PDF Document, 293.28 Kb)

Customer Service Standards - Clean and Green (PDF Document, 288.6 Kb)

Customer Service Standards - Corporate Asset Team (PDF Document, 295.01 Kb)

Customer Service Standards - Finance (PDF Document, 291.3 Kb)

Customer Service Standards - Planning, Trees and Enforcement (PDF Document, 298.83 Kb)

Customer Service Standards - Benefits (PDF Document, 518.85 Kb)

Customer Service Standards - Revenues (PDF Document, 518.95 Kb)

Customer Service Standards – Human Resources (PDF Document, 525.99 Kb)

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Last updated: Monday, 12 October 2020 3:10 pm