Putting customers first is at the heart of everything we do

Oadby & Wigston Borough Council is committed to delivering a high standard of service to all our customers and to improving the services we provide.

You can view our Customer Charter here: Customer Charter (PDF Document, 496.18 Kb)

Service Standards

Each of our service areas has produced customer service standards, to help our customers see what levels of service they can expect from us.

by setting standards, it makes it possible for us to measure how much we are improving. If you would like to comment on our standards on any aspect of our service please get in touch with us.

Customer Service Standards - Anti Social Behaviour (Word Document, 258.73 Kb)

Customer Service Standards - Benefits (PDF Document, 518.85 Kb)

Customer Service Standards - Building Control (Word Document, 256.72 Kb)

Customer Service Standards - Clean and Green (PDF Document, 288.6 Kb)

Customer Service Standards - Community and Wellbeing (Word Document, 262.09 Kb)

Customer Service Standards - Corporate Asset Team (Word Document, 259.13 Kb)

Customer Service Standards - Customer Services (Word Document, 258.19 Kb)

Customer Service Standards - Data Protection and Compliance (Word Document, 257.95 Kb)

Customer Service Standards - Democratic Services (Word Document, 258.75 Kb)

Customer Service Standards - Electoral Services (Word Document, 258.99 Kb)

Customer Service Standards - Environmental Health and Selective Licensing (PDF Document, 533 Kb)

Customer Service Standards - Finance (PDF Document, 291.3 Kb)

Customer Service Standards - Housing Income Management (PDF Document, 509.73 Kb)

Customer Service Standards - Housing Lettings (PDF Document, 566.32 Kb)

Customer Service Standards – Human Resources (Word Document, 260.58 Kb)

Customer Service Standards - Licensing (PDF Document, 541.64 Kb)

Customer Service Standards - Planning Policy Regeneration (Word Document, 261.06 Kb)

Customer Service Standards - Planning, Trees and Enforcement (PDF Document, 298.83 Kb)

Customer Service Standards - Repairs and Maintenance (PDF Document, 569.83 Kb)

Customer Service Standards - Revenues (PDF Document, 518.95 Kb)

Customer Service Standards - Tenancy Estate Management (PDF Document, 511.23 Kb)

Customer Service Standards - Waste Collection Service (PDF Document, 292.25 Kb)

To review performance against our service standards please visit our performance webpage.

Last updated: Monday, 18 October 2021 10:14 am