This pages deals with what you should do if you want to know more about a Housing/Council Tax Beneft or Council Tax Support decision if you think it is wrong.
Housing/Council Tax Benefit
- To ask for an explanation of the decision about your claim for Housing/Council Tax Benefit please contact us.
- If you still disagree with the decision you must contact us in writing within one calendar month, asking for the decision to be looked at again. The decision will then be looked at by a different officer - this is called a 'reconsideration'.
- We will write to you with the outcome of this reconsideration. If the decision remains unchanged you have a right of appeal if you still think that it is wrong.
Before submitting an appeal to the Benefits Section please read the Appeal Information Leaflet below which gives further information. If you you have grounds for an appeal, you will need to complete the Form to Appeal Against Benefit Decision below. You can also confirm in writing that you wish to appeal but you must clearly state your reasons.
On receipt of an appeal we will make a final check on the decision and, if it remains unchanged, we will prepare the appeal papers and submit them to the Tribunal Service. We will also send a copy to you.
Council Tax Support
- To ask for an explanation about your Council Tax Support decision please contact us.
- If you do not agree with the decision you must contact us in writing stating why you think the decision is incorrect. We will review your request and respond to you in writing with our decision.
- If we do not respond to you within two months or you still do not agree with our decision you may appeal to the Valuation Tribunal.
Send us a letter within one month to the address on this page.
If you pay rent to a landlord who is also a close relative and you live in the same property then you will not be able to claim housing benefit.
If you pay rent to a landlord who is also a close relative and you do not live in the same property then you may be able to claim housing benefit. However the Council will need to ensure that the tenancy meets all the criteria of a fully commercial arrangement and will probably ask you for more details in support of your claim.
The Council cannot normally pay housing benefit if you are renting from a relative, a property that you previously owned, or if you are paying rent to a former partner/spouse.
If you are unhappy with a decision you can ask us for an explanation and a more detailed breakdown of how your claim has been assessed. This is called a 'statement of reasons'.
If, after receiving a statement of reasons, you want the decision to be looked at again you can ask for it to be reviewed by another benefit officer, not the one who made the original decision. This is called a 'reconsideration'.
If you are still unhappy, you can formally appeal against the decision which will mean it is considered by an independent tribunal organised by the Appeals Service, who are independent of the Council.
Last updated: Sunday, 1 March 2015 11:21 am