Changes in circumstances can be reported in writing by posting details to:

Benefits, Oadby and Wigston Borough Council, PO Box 5, Wigston, Leicestershire, LE18 1AZ

Alternatively, you can visit our Customer Services Centre at 40 Bell Street, Wigston.

Reporting changes in your circumstances

While you are getting Housing Benefit, Local Housing Allowance or Council Tax Support, you must tell us immediately in writing about any changes in your circumstances which may alter your entitlement. If the change means your entitlement increases and you do not tell us within one month of the change then you will lose out on this extra entitlement. If the change means that your entitlement reduces, then you will have been overpaid and we will ask you to repay this.

If you receive Housing Benefit, Local Housing Allowance or Council Tax Support and do not receive Pension Credit, you must tell us in writing about any changes in circumstances which may alter your entitlement.

This form allows you to tell us about changes in your circumstances or the circumstances of other people living in your household.

Report a change of circumstances

Important information

You must let us know immediately if your circumstances or the circumstances of the persons living in your household change. The law says that you have to tell us about changes, otherwise you could be overpaid or underpaid benefit. If you are underpaid, you might lose entitlement to this extra money. If you are overpaid you will be expected to repay the money and could be prosecuted for benefit fraud.

Examples of changes to notify us of include:

  • Children joining or leaving your household, or children leaving school or education
  • People moving in and out of your household
  • Changes in the benefits or tax credits you receive
  • Changes to your savings or monies held
  • Changes to the amount of rent you are charged
  • A partner joining or leaving your household
  • Changes at work such as working over-time, getting a new or additional job, leaving or starting work

This is not a full list so please ask us for advice if you are not sure about what changes you need to report. You must always tell us in writing about a change or by using this electronic form. Contacting us by telephone or expecting someone else to tell us about a change is not enough.

Authority has been provided by the Chief Executive to collect this information, see this attachment. Acceptance of Electronic Claims and Changes of Circumstances (PDF Document, 280.11 Kb)

Information and Evidence

When your circumstances change, we often need to ask you for additional information such as documents, letters or certificates. If we need additional information we will write to you or telephone you.

SMS text messaging

We are able to use SMS (Short Message Service) text messaging to send you information about your claim. If you are happy for us to contact you by SMS text message remember to give us your mobile phone number and tick the box to say we can contact you by SMS message.

Change in Circumstance Form (PDF Document, 85.37 Kb)

In 2015 the Tell Us campaign was started for all customers receiving housing benefit and council tax support. The reason for the campaign was to remind everyone of the importance of reporting changes in their circumstances. For further information on the campaign please see the Tell Us Leaflet (PDF Document, 185.18 Kb) and the Tell Us Poster (PDF Document, 154.04 Kb).

The types of changes that you need to report include:

  • You or your partner stop getting Income Support, Employment and Support Allowance or Jobseekers Allowance
  • You start work, change your job or change your hours
  • You move address
  • Any change to your or your partner's income, such as a wage increase, a change in state benefits or Tax Credits
  • Your savings alter
  • You stop getting Child Benefit for one or more of your children
  • Any of your children leave school
  • Someone comes to live with you
  • Someone who was living with you leaves
  • There is a change in the income of someone who lives with you
  • Your rent changes and you are not a council tenant
  • You get married or form a civil partnership, start living together or living together as civil partners or separate
  • Any other change which might affect your benefit

If you are not sure whether you need to tell us about something, please contact the Benefits Team.

You must tell us about any changes in writing, within one month of the change happening. If you delay, you may only get an increase in your entitlement (where applicable) from the date you tell us about the change.

If you receive Pension Credit

If you receive Pension Credit from the Pension Service, you do not usually need to tell us about changes to your income. However, you must report the changes listed below to us.

If you are on either the Guaranteed or Savings element of Pension Credit, please tell us about the following changes:

  • Someone comes to live with you
  • Any change to the income of people who live with you, such as grown-up children or friends

If you are 65 years old or over, there is a 26 week deferral period for the above changes. This means that if someone moves in with you, or someone already living with you starts to earn more money, no change will be made to your claim for 26 weeks. Please tell us as soon as any of the following changes happen:

  • Someone who was living with you leaves
  • Your rent changes and you are not a council tenant
  • You are going to be away from your home for 13 weeks or more
  • You get married or form a civil partnership, start living together or living together as civil partners, or separate
  • You move address

If you receive Savings Credit only, you must also report:

  • Changes to children that you receive Child Benefit for, such as them leaving school
  • If your savings increase above £16000
  • Income or capital changes for a partner who was not included in your claim for Pension Credit

If you do not tell us about a change, and you are overpaid Housing Benefit, Local Housing Allowance or Council Tax Support, you will have to repay the overpayment and may be liable to prosecution. If you would like any more information, please contact the Benefits Team.

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Last updated: Tuesday, 7 July 2020 11:58 am