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Frequently Asked Questions

Information and communication

Our services are open from:

Main customer service centre

40 Bell Street Wigston, Leicestershire, LE18 1AD

Monday

8.45am to 4.45pm

Tuesday

8.45am to 4.45pm

Wednesday

9.30am to 4.45pm

Thursday

8.45am to 4.45pm

Friday

8.45am to 4.15pm

Saturday

9.00am to 12 midday

Oadby customer service centre

Oadby Library, 10 The Parade, Oadby, Leicester, LE2 5BF

Monday

10.00am to 1.00pm

Tuesday

10.00am to 1.00pm

Wednesday

10.00am to 1.00pm

Thursday

CLOSED

Friday

10.00am to 1.00pm

Contacting us by telephone

Call us on Leicester (0116) 288 8961

Monday

8.45am to 4.45pm

Tuesday

8.45am to 4.45pm

Wednesday

9.30am to 4.45pm

Thursday

8.45am to 4.45pm

Friday

8.45am to 4.15pm

Out of hours emergency telephone number: please telephone Leicester (0116) 288 8961 and the recorded message will give you the emergency contact number. You can also visit our out of hours emergencies web page.

The National Fraud Initiative is a data matching exercise. This is a two yearly exercise which is organised and supervised by the Audit Commission and is governed by the requirements of the Audit Commission Act 1988. The National Fraud Initiative was started by central Government in 1996 and Oadby and Wigston Borough Council has participated in this bi-annual exercise since then.

Under the act, Oadby and Wigston Borough Council is required as a public body to share its data relating to employees, councillors and customers with the Audit Commission. This data will then be compared to other records sent to the Audit Commission by other government bodies such as local authorities, police authorities, government departments and the National Health Service.

The purpose of the National Fraud Initiative exercise is to identify where data held by one government body is different to information held by another public body, for example where wage payments to local government employees have not been declared on state benefit claims. As a result of National Fraud Initiative work £450m of fraud has been detected.

Our participation in the National Fraud Initiative means that information about you will be shared with the Audit Commission for the purposes of data matching. The law requires that we release this information and it does not require your consent.
However, numerous safeguards are taken to protect your personal data and these are set out in the Audit Commission's 'code of data matching practice' . Furthermore, the National Fraud Initiative ensures full compliance with all data protection and human rights legislation.

Contact the Council's webmaster of extension 817 for help and advice on publishing webpages

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