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Frequently Asked Questions

Housing

The Council’s preferred method of payment is direct debit, but it also offers a wide variety of other payment methods. This includes payment by cash or cheque at our Customer Service Centre and cheque only payments by post. Payment can also be made by card either online, using our Payment webpage, or over the telephone on Leicester 0116 288 8961. You will need your reference number when making a payment.

Lovell Respond are the contractor responsible for plumbing, heating and boiler issues within our Council properties. If you discover a problem or need to book a gas safety check, please contact Lovell Respond on 0845 600 7996.

Payment can be accepted by cash - only at the main Council Offices and by cheque - at our Customer Service Centre or by post. Payment can be made by card either online using our payment web page or over the telephone on Leicester (0116) 257 2850. You will need your invoice reference number when making a payment.

To apply please visit www.oadbywigstonhomes.org and make an online application. If you have any problems please contact Customer Services on 288 8961.

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